Integrating Blameless into my workflows has changed the game for Support managing incidents.
What do you like best about the product?
For context, I've built a Slack Bolt App which utilizes data from Blameless to keep both Engineering and Support in-sync during an incident. The triggers were easy enough to setup to kick off the app and seamlessly start pulling data from Blameless. Long story short; my app uses Blameless for everything.
The API documentation overall was pretty easy to read and integrate into my app and I feel like that's saying a lot since I've been coding for less than 6 months and am self taught.
Also, the support I received from the Blameless team (especially Kim!) was incredible. The response time from the team has been exceptional and the attention to detail was outstanding!
I also appreciate the fact that querying exists in Blameless. It has been helpful for the Support team to measure our time costs while managing incidents.
The API documentation overall was pretty easy to read and integrate into my app and I feel like that's saying a lot since I've been coding for less than 6 months and am self taught.
Also, the support I received from the Blameless team (especially Kim!) was incredible. The response time from the team has been exceptional and the attention to detail was outstanding!
I also appreciate the fact that querying exists in Blameless. It has been helpful for the Support team to measure our time costs while managing incidents.
What do you dislike about the product?
While querying previous data for incidents is helpful for the Support team, I will say that the experience querying hasn't been the easiest. Moreso that using SQL querying isn't as straightforward about limitations and the documentation also seems a bit sparse.
I've been using ChatGPT to help build out some query statements, but most of the time Blameless isn't aware of the function so sometimes I feel like I have to take that data with a grain of salt if something is returned.
With that said, I still regularly utilize the Insights Dashboards I've created and we do consider them accurate.
I've been using ChatGPT to help build out some query statements, but most of the time Blameless isn't aware of the function so sometimes I feel like I have to take that data with a grain of salt if something is returned.
With that said, I still regularly utilize the Insights Dashboards I've created and we do consider them accurate.
What problems is the product solving and how is that benefiting you?
Blameless is providing an accessible platform allowing our Support Team to stay aligned with Engineering on all incidents requiring customer support. It drives our IncidentBot Slack app which tracks our incident work in real time. Without it, we'd probably have to rebuild an entire system just to keep our Support Team on the same page.
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