Jitterbit Harmony Enterprise Automation Platform

What do you like best about the product?

I find Jitterbit to be easy, flexible, and reliable. Setting it up was pretty much plug and play, which made starting off smooth. The Salesforce connector is especially appreciated because it just works, making connecting a breeze compared to other methods. Jitterbit simplifies syncing data between SQL Database of Sage Accpac and Salesforce, saving me the hassle of dealing with complicated processes.

What do you dislike about the product?

I'm experiencing some speed issues with Jitterbit. When I sync data, it takes around 10 minutes, while other software can handle it in just 2 minutes. I'm not sure why Jitterbit takes longer, but it feels like a workhorse that keeps going steadily, even if it's not the fastest. Also, the pricing feels pretty high, which could be a concern for some users, depending on the needs.

What problems is the product solving and how is that benefiting you?

Jitterbit simplifies syncing data between Sage Accpac SQL Database and Salesforce with just a few clicks, making it easy and reliable, although not the fastest solution.

What do you like best about the product?

I like Jitterbit for its ease of use and its compatibility with every system I've needed. I use Jitterbit Studio and the Harmony platform the most, as they are essential for almost all the integrations at my company.

What do you dislike about the product?

I have issues with bugs in new releases of Jitterbit, which often require us to downgrade. It would help if they did better testing before releasing new updates.

What problems is the product solving and how is that benefiting you?

Jitterbit addresses all my integration needs, making it compatible with every system I require and easy to use.

What do you like best about the product?

I like Jitterbit because it makes it easier for our team to build integrations without extensive coding. The initial setup was fast, which was a nice surprise, and I find the platform great for connecting isolated applications so information can flow seamlessly between different business systems.

What do you dislike about the product?

I think Jitterbit could improve by making complex integration settings easier for non-technical users to configure.

What problems is the product solving and how is that benefiting you?

I use Jitterbit to connect isolated applications, allowing information to flow between different business systems seamlessly. It simplifies building integrations without extensive coding, making it easy for non-technical users to configure complex settings.

What do you like best about the product?

The most helpful feature for us is syncing our Nvisions order and inventory system with our website. I also rely on that sync to quickly see which products are running low or are out of stock. We mainly use it so customers can see how many of a particular product are available, or whether they’ll need to place a backorder.

What do you dislike about the product?

I find the user interface very difficult to navigate. I often wish there were a tutorial or instruction manual to help me learn how to generate the reports I need.

What problems is the product solving and how is that benefiting you?

Having an accurate accounting of our inventory has been a big help. It means we don’t have to run manual reports every day, which simply wouldn’t be possible with our small staff.

What do you like best about the product?

Very easy to use as well as competent User Help. Have also had great experience with the analyst assigned for new work

What do you dislike about the product?

The customer interface is sometimes not very user friendly. not a big deal, just something that could be made more clear on future releases

What problems is the product solving and how is that benefiting you?

We make use of Jitterbug to integrate our web orders with our SAP product. the interface is fast, reliable, consistent, and easy to modify.

What do you like best about the product?

Customer service is always quick to respond and help.

What do you dislike about the product?

It isn’t as intuitive as I’d like. Sometimes we have orders that don’t flow through, and it would be helpful to receive an email notification so we know when that happens.

What problems is the product solving and how is that benefiting you?

They help us make sure things are linked across multiple interfaces.

What do you like best about the product?

Fast response time, and they solve problems promptly when they come up.

What do you dislike about the product?

Well, nothing for now, but Jitterbit explanations are sometimes very difficult to understand because there are too many IT-specific terms used in the emails.

What problems is the product solving and how is that benefiting you?

I use it to add new items for EDI orders. When some orders aren’t downloading, or when ASNs and invoices aren’t uploading, we send Jitterbit an email, and they always resolve the issue in a timely manner.

What do you like best about the product?

Ability to integrate multiple systems from 1 single platform with wide variety of systems available. Easy UI experience

What do you dislike about the product?

Not really anything specific, only a minor thing I've spotted but the deploy button when you make a change is a little hidden as you have to expand to see it but no real issue

What problems is the product solving and how is that benefiting you?

Ability to transfer data between multiple systems to reduce duplication of work and ensure data has 1 source of truth. Plan to also expand use of this across other systems in other areas.

What do you like best about the product?

UX is easy to use and good knowledge base

What do you dislike about the product?

error message is not very helpful and cannot report the failures inside the successful completed operation

What problems is the product solving and how is that benefiting you?

it helps us to connect the data across the systems

What do you like best about the product?

UI/UX - Jitterbit has put a great of work into their new cloud-based version of Jitterbit Studio. The new version is a substantial leap in quality visually, and has features that make common tasks faster to perform.

Integrations - I have yet to come across something I need to integrate with that Jitterbit lacks. Salesforce, Sage Intacct, etc; it's all there. And if I do come across something that isn't officially supported, the tools are there to build that integration manually.

Performance/Support - Jitterbit has been one of the most stable products we've used. We have very rarely ever had any issues, and the few we have had have been largely self-inflicted. And Jitterbit's support has been quick to respond and helpful in helping us solve the issue.

Pricing - Considering how crucial this product is to our processes, it has been well worth the cost for our company. We haven't found a product that does it better for the price.

AI/Intelligence - While I have more limited experience with this feature, I have used it to some extent recently, and it has been helpful in pulling related information that I need from the documentation.

What do you dislike about the product?

This is a harder question to answer. If anything, it's the loss of support for MacOS before Windows for the Jitterbit Studio client app. However, we've known it would happen eventually and are already moving everything to the cloud version.

What problems is the product solving and how is that benefiting you?

Our vendors send and receive data from SFTP servers. The format is rarely one that we can control, so that data needs to be transformed before it can be consumed by our systems. It also directly integrates with Salesforce and other products that we use, which cuts down on the amount of manual configuration needed.