Iru
IruReviews from AWS customer
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Easy-to-Navigate Dashboard with Quick, Helpful Support
What do you like best about the product?
I really like the easy-to-navigate dashboard, and I appreciate the quick response times when I have questions or need support through their iru support chat.
What do you dislike about the product?
I wish there was a more structured onboarding experience, similar to Jamf. Specifically, it would be helpful to have guided setup steps, clearer documentation on key features, and more intuitive in-app instructions or walkthroughs. Right now, it can take some trial and error to understand how everything fits together.
What problems is the product solving and how is that benefiting you?
Iru helps us manage and keep all of our software up to date, making sure everything is running smoothly across devices. It also supports our onboarding process for new staff and residents by helping ensure their devices are properly set up and ready to use. This saves time, reduces manual work, and helps maintain consistency and reliability across our systems
Mac-Friendly MDM with Seamless Apple Business Manager Setup and Outstanding Support
What do you like best about the product?
Iru is clearly built with Mac environments in mind, and that’s been a huge win for us. As a fully remote workers’ comp insurance company, we needed something that simply works without a lot of overhead—and Iru delivers. The MDM capabilities are robust while still being easy to manage, and the interface is clean and intuitive.
Its connection with Apple Business Manager makes deploying apps and provisioning devices incredibly straightforward, which is especially helpful for remote onboarding. I’m also able to manage and deploy Microsoft 365 apps across our fleet seamlessly, without friction. On top of that, their team went a step further and helped us build custom scripts to enforce additional tools like remote screen-sharing software and cloud storage sync utilities. That flexibility, along with the hands-on support, was genuinely appreciated—particularly during our onboarding process.
Overall, onboarding new users and devices is very smooth, and their chat and tech support are fast, helpful, and knowledgeable. That makes a real difference in day-to-day operations.
Its connection with Apple Business Manager makes deploying apps and provisioning devices incredibly straightforward, which is especially helpful for remote onboarding. I’m also able to manage and deploy Microsoft 365 apps across our fleet seamlessly, without friction. On top of that, their team went a step further and helped us build custom scripts to enforce additional tools like remote screen-sharing software and cloud storage sync utilities. That flexibility, along with the hands-on support, was genuinely appreciated—particularly during our onboarding process.
Overall, onboarding new users and devices is very smooth, and their chat and tech support are fast, helpful, and knowledgeable. That makes a real difference in day-to-day operations.
What do you dislike about the product?
There’s not much to complain about so far. As with any platform, there are always small features I wish were included in the price, but nothing that has impacted our day-to-day operations.
What problems is the product solving and how is that benefiting you?
Iru has completely transformed how we manage IT for a fully remote team. I’m the only IT resource supporting ~50 employees, and before Iru, everything was manual: screen-sharing into individual machines to troubleshoot issues, fix user mistakes, run updates, and make sure devices stayed compliant with our standards. It was time-consuming and not scalable.
Provisioning was especially painful. If a machine failed, building a replacement from scratch to meet our specifications and security requirements could take an entire day. That simply wasn’t sustainable as we grew.
With Iru, especially combined with Apple Business Manager, we can now deploy, remediate, and manage devices in a fraction of the time. Devices can be configured quickly and consistently, policies are enforced automatically, and I no longer have to constantly “check in” on every machine.
As we scaled from 15 to 50 employees in about a year, Iru was a true lifesaver. It allowed us to grow without needing to expand IT headcount, while also improving consistency, security, and overall efficiency.
Provisioning was especially painful. If a machine failed, building a replacement from scratch to meet our specifications and security requirements could take an entire day. That simply wasn’t sustainable as we grew.
With Iru, especially combined with Apple Business Manager, we can now deploy, remediate, and manage devices in a fraction of the time. Devices can be configured quickly and consistently, policies are enforced automatically, and I no longer have to constantly “check in” on every machine.
As we scaled from 15 to 50 employees in about a year, Iru was a true lifesaver. It allowed us to grow without needing to expand IT headcount, while also improving consistency, security, and overall efficiency.
Highly Responsive, Solution-Oriented Support That Drove a Successful Outcome
What do you like best about the product?
Alexandria was instrumental in structuring an agreement that aligned all parties needs. She was highly responsive, solution-oriented, and consistently pushed the process forward to a successful outcome.
What do you dislike about the product?
There were no meaningful drawbacks in the process. Communication was consistently fast and clear, and the team’s responsiveness kept momentum high and removed any potential bottlenecks, enabling a smooth and efficient path to completion.
What problems is the product solving and how is that benefiting you?
Iru is solving our macOS endpoint management challenges by centralizing control, standardizing configurations, and streamlining device provisioning and security enforcement. This has reduced manual overhead, improved compliance, and given us better visibility across our fleet, ultimately saving time and lowering operational risk.
Effortless Device Management with Iru
What do you like best about the product?
I love the ease of use and the relevant updates made to the interface of Iru. It really helps that all the machines are right there with critical details available to view easily, which makes management much easier so I don't have to hunt around for information. The initial setup was very, very easy.
What do you dislike about the product?
I think they could add more applications to the custom apps, like GoToResolve's latest app.
What problems is the product solving and how is that benefiting you?
I use Iru to manage Apple devices, providing a single location to resolve issues and manage equipment easily, with critical details available for viewing.
Centralizes Management, Simplifies Support Tasks
What do you like best about the product?
I really like Iru's simple interface, which makes it easy to use. The help desk is very responsive, which is great for getting issues resolved quickly. The ticketing system is also a feature I appreciate as it simplifies my job as a help desk technician and allows me to focus my time on other important areas.
What do you dislike about the product?
I wish there was a dark mode for the simple interface. It would be great to have more flexibility in group settings, like being able to combine different aspects or permissions into different groups. The current setup doesn't allow one person to easily belong to multiple groups and get all the permissions they need.
What problems is the product solving and how is that benefiting you?
Iru solves managing multiple devices by centralizing software and updates, simplifying my job and allowing me to focus on more important areas.
Exceptional Support Team an Easy, Customizable Product
What do you like best about the product?
Some of the best support team that I’ve ever worked with! They really take the ball to get you rolled out easily and are there to help. The product is easy to use and customizable.
What do you dislike about the product?
I would love to see a few more native integrations.
What problems is the product solving and how is that benefiting you?
It’s allowing for seamless MDM for our Mac fleet. The blueprints are so easy to use and the support team is always ready to help.
Intuitive, User-Friendly Experience with Exceptionally Knowledgeable Support
What do you like best about the product?
its very intuitive and user friendly plus all the staff and support are super knowledgeable
What do you dislike about the product?
lack of windows autopilot, i know adding windows is new so i bet that will be a feature in the future but for now i was told it did not work that way
What problems is the product solving and how is that benefiting you?
managing all of our laptops and phones, keeping devices up to date and secure and allowing management of applications with minimum user interaction
Effortless Endpoint Management with Exceptional Support
What do you like best about the product?
Iru really stands out for its ease of set-up, allowing me to effortlessly move from no device management to zero-touch, set-and-forget endpoint enrollment and maintenance. This is especially valuable for me as a Head of IT when joining an organization lacking effective device management. The support from Iru is exceptional and incredibly helpful, as I have always had positive experiences with their team who go above and beyond to assist with issues or troubleshoot abnormalities. I find Iru is indispensable for quickly configuring endpoints to a secure baseline, automatically keeping the fleet up to date, and easily deploying applications. Its user-friendly experience empowers end-users to keep their devices updated with minimal friction and intervention from me. The initial setup was extremely easy.
What do you dislike about the product?
The only sticking point for me is their licensing model. I tend to work for start-ups with less than 100 endpoints to manage and their 25 license buckets make it hard to sell the solution over others internally. I'd definitely appreciate more flexibility or smaller license buckets. This has consistently been a sticking point for budget approvers that results in long conversations about going for the solution.
What problems is the product solving and how is that benefiting you?
I use Iru to configure endpoints to a secure baseline quickly, keep the fleet up-to-date automatically, and deploy applications easily. Its user-friendly interface empowers users to update devices with minimal effort, reducing my intervention.
Effortless Device Management with Robust Features
What do you like best about the product?
I really appreciate Iru for its ease of use and the overall robust features it offers. The setup was super easy, thanks to Apple Zero Touch, which made the initial process seamless. I also find features like app blocking and app minimums particularly useful as they allow me to secure the most up-to-date versions of apps like Firefox. Iru effectively helps with device management, and I haven't encountered any issues with it.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Iru for device management, securing the most up-to-date app versions. It's easy to use with features like app blocking and app minimums.
Centralized Management with Strong Blueprints and Security
What do you like best about the product?
Centralized management, blueprints, and security.
What do you dislike about the product?
It's a big program and can take a while to get things dialed in.
What problems is the product solving and how is that benefiting you?
Iru has improved both the speed and accuracy of how we deploy mobile devices, while also adding an extra layer of security.
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