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egain (11 results) showing 1 - 11
 Product Overview Based on the AWS public-cloud infrastructure, eGain for Amazon Connect powers connected, easy customer experience across all omni-channel touch points. Its digital-first, omnichannel advisor desktop is powered by generative and conversational AI, knowledge, and analytics. The soluti... | |
 Product Overview Based on the AWS gov cloud public infrastructure, eGain for Amazon Connect powers connected, easy customer experience across all omni-channel touch points. Its digital-first, omnichannel advisor desktop is powered by Artificial Intelligence (AI), knowledge, and analytics. The solut... | |
 Key features Gen AI-assisted content management Effective knowledge management starts with quality content. The Knowledge Hub makes content creation and curation a snap with AssistGPT generative AI capability, an easy-to-use authoring console, and flexible editorial workflows that ensure consisten... | |
 eGain Analytics for Amazon Connect™ is a powerful "measure and manage" platform that provides comprehensive omnichannel analytics across IVR, human-assisted voice and digital touchpoints, and customer journeys. The connected, omnichannel analysis across all customer touchpoints enables businesses t... | |
 Based on the AWS gov cloud public infrastructure, eGain Analytics for Amazon Connect™ is a powerful "measure and manage" platform that provides comprehensive omnichannel analytics across IVR, human-assisted voice and digital touchpoints, and customer journeys. The connected, omnichannel analysis ac... | |
 Key features Gen AI-assisted content management Effective knowledge management starts with quality content. The Knowledge Hub makes content creation and curation a snap with AssistGPT generative AI capability, an easy-to-use authoring console, and flexible editorial workflows that ensure consisten... | |
 eGain Mail allows organizations to Manage and respond to customer emails (free form and web form) with automated routing, flexible workflow, and agent productivity tools. An integral part of the #1 knowledge-powered automation platform for customer engagement, eGain Mail offers: Predefined workflows... | |
 eGain Cobrowse provides smooth co-browsing experiences even on complex websites and offers following benefits: Delightful Allows phone and chat agents to provide a richer, multimedia experience by conducting a simultaneous cobrowse session. Easy and secure Enables the agent and the customer to fil... | |
 eGain Mail allows organizations to Manage and respond to customer emails (free form and web form) with automated routing, flexible workflow, and agent productivity tools. An integral part of the #1 knowledge-powered automation platform for customer engagement, eGain Mail offers: Predefined workflow... | |
 eGain Cobrowse provides smooth co-browsing experiences even on complex websites and offers following benefits: Delightful Allows phone and chat agents to provide a richer, multimedia experience by conducting a simultaneous cobrowse session. Easy and secure Enables the agent and the customer to fil... | |
 Integrate FedRAMP Authorized products with Implementation Services delivered by Thorben Consulting, LLC. Our Modernization Accelerators help US Federal Government clients achieve enterprise transformation and improve enterprise performance in conjunction with our Federal Modernization Platform or... |