• Sold by Tata Consultancy Services

TCS Customer Intelligence & Insights™ (CI&I) for insurance on AWS is a customer analytics software built specifically for insurers with pre-built use cases for faster time to value. CI&I provides access and analytics across siloed data systems and devices, so insurers can deliver highly personalized products and individual customer journeys. Its unique AI-driven persona discovery provides data-driven insights that are delivered via next best action, proactive nudges, and personalized engagements to reduce the cost of marketing campaigns while improving member engagement and driving better outcomes for customers. With complete support of data privacy, TCS Customer Intelligence & Insights™ uses customer life stage and preferences to dynamically optimize propositions and conversions in real time.

• Sold by Tata Consultancy Services

Rethinking the value of capture with TCS "Cognitive Document Processing" solution that helps eliminate many manual document-handling tasks such as sorting documents and entering data. TCS Cognitive Document Processing, is an all-in-one intelligent, template agnostic(template less), enterprise ready document processing solution that would be independent of document demography. It is one stop document processing and management platform, built on the AWS ecosystem. It is exclusively designed to manage end to end document life cycle. The solution encapsulates key features ranging from document intake, cognitive capture(extraction), smart storage & archival and integration with other downstream processes including dispersal.

• Sold by Tata Consultancy Services

'TCS Customer Intelligence & Insights™ (CI&I) for banking' on AWS is an AI/ML-enabled flexible customer analytics and real-time CDP software solution with prebuilt use cases for banking. Its pre-built use cases for banking sit on an extensible enterprise platform that monitors, manages, and optimizes the customer experience in real time. CI&I collects and unifies first party and multisource customer data and makes it available to CI&I customer analytics and other systems of insight and engagement – enabling banks to improve customer cross sell, upsell, CX, and retention while reducing loan defaults. It enables banks to better understand their current and potential customers, identify and capitalize on opportunities faster, and build loyalty and value with every customer interaction. CI&I’s scalable, modular, and highly configurable AI-driven provides out-of-the-box use cases that enable banks to develop real-time insights, predictions, and recommend actions.

• Sold by Tata Consultancy Services

'TCS Customer Intelligence & Insights™ (CI&I)' on AWS for retail is an AI/ML-enabled customer analytics and loyalty management software solution built on an extensible platform with pre-built use cases for retailers to deliver hyper-personalized customer experiences, grow customer value, and achieve loyalty as an outcome. CI&I collects and unifies multi-source customer data CI&I customer analytics and other systems of insight and engagement enabling retailers to model highly personalized and timely engagement campaigns. CI&I focuses on a holistic approach to customer journeys for real-time customer unification, journey tracking, and system-generated recommendations. Customer personas help develop highly differentiated segments for hyper-personalized campaigns.

• Sold by Tata Consultancy Services

TCS Customer Intelligence & Insights™ (CI&I) for healthcare on AWS with its AI-enabled provider adequacy model helps payers shift to a high-value network by ensuring the required number of high performing providers is maintained. The provider adequacy model helps reduce both medical costs and the administrative costs of managing the network. TCS Customer Intelligence & Insights™ for healthcare on AWS enables payor organizations balance multiple competing objectives, such as user experience, cost, quality of care, and access to services. CI&I for healthcare enables the following features for business users: Build library of KPIs - to understand the current state of provider network from perspective of adequacy, quality and identification of high value providers. Provider assessment & tiering - a mechanism of tiering or grading of hospitals which is relative in nature – viz. performance of a provider with respect to its peers.

• Sold by Tata Consultancy Services

TCS MasterCraft™ for connected intelligence is a unified platform that integrates Generative AI and Predictive AI capabilities with built-in development tools and pre-built use cases for building, deploying and scaling AI and GenAI applications faster, and cost effectively to drive efficiencies and exceptional business value.