Anticipate your customers’ needs and resolve their issues faster and more efficiently with Amazon Connect. This cloud-based contact center platform is easy to use and set up, helping you provide satisfying and effective customer interactions. Contact Lens for Amazon Connect and Amazon Lex bring powerful artificial intelligence (AI) and machine learning (ML) capabilities to your contact center. Using speech-to-text and Natural Language Understanding (NLU), the same technology that powers Alexa, you can design conversational interfaces into any application.
The result: by adding automation, your Amazon Connect implementation can engage customers without the need to escalate to an agent. You can track customer sentiment through native real-time analytics. With omnichannel interactions across voice and chat, you can empower your contact center agents to provide your customers with satisfying, proactive, and consistent experiences across channels. The web-based Amazon Connect platform, built on the Amazon Web Services (AWS) Cloud, can be deployed in minutes, versus months, and accessed anywhere through an HTML5-compatible browser to elevate your customer service experience, and improve your agents’ productivity.
Deliver the modern experiences your customers deserve
Amazon Connect gives your organization skills-based routing, task management, and unified customer profiles powered by artificial intelligence and machine learning capabilities. In just a few clicks, agents can begin talking and messaging with customers across voice and chat. For expert assistance with building your Amazon Connect cloud contact center, work with AWS Consulting Partners. Further extend your Amazon Connect capabilities with integrations from global AWS Technology Partners.
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Better experiences for your customers and stakeholders
Hear how Vodafone modernized its contact center with an omnichannel voice and chat solution.
Reimagine the customer experience
Launch an omnichannel contact center to elevate and personalize customer experiences in a fraction of the time.
Elevate your customer experiences
Discover how businesses of all sizes are able to cost-effectively launch omnichannel contact centers.
Anticipate customers’ needs with AI/ML
Anticipate your customers’ needs and resolve their issues with a cloud-based contact center.
Amazon Connect on The AWS Official Podcast
Deliver better customer experiences with Amazon Connect
Learn how an omnichannel contact center helps improve the customer experience.
Improving the agent experience
Create a unified customer profile for agents to personalize their customer service and deliver better experiences.
Adapting quickly to deliver exceptional customer experiences
Discover how an omnichannel cloud contact center helps businesses of any size do more with fewer resources.
Anticipatory customer service with AI and machine learning
Explore the power of AI and ML to deliver real-time customer insights that help you deliver better experiences.
Success with contact centers at enterprise scale
Quickly deploy a contact center that elevates customer experiences and augments brand loyalty.
Personalize customer engagement by empowering agents
Provide contact center agents with a single pane of glass to anticipate customer needs and personalize customer engagement.
Transform your contact center by migrating legacy Interactive Voice Response (IVR) flows
Learn how to migrate your interactive voice response (IVR) flows to Amazon Lex with Nueraflash’s IVR Migration Tool to provide faster time to value to the end customer.
Modernizing the contact center with Amazon Connect
Elevate customer experiences and save 80% with Amazon Connect
Scale to meet demand, and enable agents to deliver superior customer experiences from anywhere.
Explore use cases
Predictive and anticipatory customer service
Customize predictive intelligence to suit your contact center’s needs, from advanced analytics and automation to end-to-end management. Boost agent productivity and efficiency that results in proactive resolutions and personalized interactions.
Future and modernization
Establish a cutting-edge contact center with exponential scalability, easily and seamlessly. Empower agents and improve the customer experience with omnichannel integrations, advanced data analytics, and AI-driven capabilities that create greater business resilience.