AWS Partner SendBird

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The omnichannel AI agent platform for delightful customer service.

AWS Partner Highlights

4 AWS Competencies

400+ AWS Customer Launches

Sendbird provides AI-powered omnichannel communication solutions, including AI agent for customer service, Chat API, and Business Messaging for seamless customer conversations across mobile apps, websites, social media, and more. Our platform supports iOS, Android, JavaScript, Unity, and .NET.

AWS Partner Website

SendBird website

Headquarters

San Mateo

400 1st Ave

San Mateo, California 94401

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AWS Validated Qualifications

AWS Competencies

Small and Medium Business Software Competency
Advertising and Marketing Technology Software Competency
Retail ISV Competency
Travel and Hospitality ISV Competency

Solutions (1)

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Small and Medium Business Software Competency | Advertising and Marketing Technology Software Competency | Retail ISV Competency | Travel and Hospitality ISV Competency

Sendbird Chat API

Sendbird delivers advanced chat functionalities as rich as Whatsapp or WeChat with an easy-to-use API that helps developers launch faster. As of Jan 2021, Sendbird connects 130M+ people globally with their technology.

Case Studies (9)

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Advertising and Marketing Technology | Customer Engagement | Digital Customer Experience | Retail

Carousell boasts higher engagement rate and increases transactions with chat

With Sendbird Carousell is making buying as easy as chatting.

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Digital Customer Engagement | Travel and Hospitality

Customer Support Chat & Service Provider Chat

Indonesia’s largest OTA service Traveloka wanted a completely customized and blended in-app customer support feature to enhance its online travel consultation business.

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Customer Engagement | Retail

Double Good quickly built chat inside the app to centralize communication

Double Good is an innovative fundraising platform that has raised over $90million for schools and small orgaizations through setting up virtual pop-up shops on its platform. Chat is an invaluable component in Double Good's success in building community and engagement with its users.

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Digital Customer Engagement | Travel and Hospitality

Hostelworld brings travelers together worldwide with Sendbird

Hostelworld Group is a leading OTA service and as the Covid-19 pandemic has turned into an endemic, it was evident that travels would increase and Hostelworld prepared for this phenomenon by deploying a new feature - a community that connects people who are traveling in the same region/country.

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Advertising and Marketing Technology | Digital Customer Experience

Paytm creates a social payment experience with Sendbird

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Advertising and Marketing Technology | Digital Customer Experience

Picpay boosts transactions with social interactions using Sendbird

Picpay increases retention rate and average transaction value by adding peer to peer chat to its payments application.

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Advertising and Marketing Technology | Digital Customer Experience

Porter to drve 90% message open rates with Sendbird

Porter uses Sendbird to increases engagement for notifications.

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Customer Engagement | Retail

Schibsted ensures reliable chat for 2+ million monthly users with Sendbird

Schibsted ensures safe and reliable chat for 2+ million monthly active users with Sendbird

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Customer Engagement | Retail

SSG reduces email and call inquiries by 25% with Sendbird in-app chat

Shinsegae (SSG) is South Korea’s largest and oldest luxury retailer. SSG connected its marketplace by allowing users and service providers to conveniently communicate in several use-cases: user-to-user chat, buyer-to-seller chat and a customer service chatbot on the company’s marketplace app.

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SendBird Customer References (10)

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Locations (5)