AWS Partner TTEC Digital (formerly VoiceFoundry)

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Specialized Integration and Application Development company focused on customer experience solutions around Amazon Connect & Lex.

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AWS Partner Highlights

2 AWS Competencies

4 Partner Programs

1 AWS Service Validations

50+ AWS Certifications

50+ AWS Customer Launches

TTEC Digital (formerly VoiceFoundry, Amazon Connect 2021 Partner of the Year (UKI), specializes in delivering Amazon Connect to enterprise contact centers to transform the customer experience. Our expertise is focused on voice, AI and natural language automation, CTI, enterprise integration, user experience design, analytics and workforce optimization with a relentless pursuit of customer success.

AWS Partner Website

TTEC Digital (formerly VoiceFoundry) website

Headquarters

Austin

100 Congress Avenue, Suite 1425

Austin, TX 78701

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AWS Partner descriptions are provided by the AWS Partner and are not verified by AWS.

AWS Validated Qualifications

AWS Competencies

Government Consulting Competency
Conversational AI Services Competency

Partner Programs

Advanced Tier Services
Authorized Commercial Reseller
AWS Solution Provider Program
APN Immersion Days
AWS Marketplace Skilled Consulting Partner

AWS Service Validations

Amazon Connect Delivery

AWS Certifications

AWS Certified Solutions Architect - Professional
AWS Certified Cloud Practitioner
AWS Certified SysOps Administrator - Associate
AWS Certified Developer - Associate
AWS Certified Solutions Architect - Associate
AWS Certified Security - Specialty

Practices (3)

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Advanced

Amazon Connect Delivery

Amazon Connect Migration and Optimization Practice

Our Connect practice provides an extensive range of fundamental services including scoping & design, application development, AWS Cloud migration support, platform deployment, back office, integration, post deployment support & managed services, UX/UI optimization and AI & ML service enablement.

Advanced

Conversational AI Services Competency

Automated Chatbot for Amazon Connect

Informed by over 400 client engagements, VoiceFoundry, a TTEC Digital Company’s, Automated Chatbot implementation results in a fully customizable bot that automates, streamlines, and improves the chat experience for your customers and agents. By replacing time-consuming manual chat processes with automated chatbots, you can provide a fast and easy means of communication for both your internal work groups and external customers.

Advanced

Government Consulting Competency

TTEC Digital for Disaster Response

TTEC Digital’s Disaster Response practice is focused on supporting customer efforts to prepare and respond in the event of a disaster or unavoidable set of circumstances

Case Studies (1)

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Conversational AI | Conversational AI

Deliveroo Smashes Language Barriers with Real-Time Translator

The delivery company gained a powerful contact center platform that supports numerous capabilities such as live chat with built-in automatic two-way translation using Amazon Connect and Amazon Translate. 83% First Call Resolution with Amazon Translate 20% Decrease in Average Handle Time

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TTEC Digital (formerly VoiceFoundry) Customer References (12)

Sorted by: A-Z

Irish Refugee Council

JM Bullion

John Hancock