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Find an AWS Partner /Search Results / ...
NeuraFlash
We build AI-powered experiences focused on Amazon Connect, Amazon Lex and Service Cloud Voice
AWS Partner Highlights
4 AWS Competencies
2 Partner Programs
1 AWS Service Validations
20+ AWS Certifications
100+ AWS Customer Launches
NeuraFlash is an AWS Partner and Salesforce Summit partner with extensive experience in the voice and automation space. We are passionate about helping customers leverage the power of AWS in their contact centers and provide end-to-end professional services to support customer experience transformation. Our goal: optimize the customer and agent experience.
AWS Partner Website
us
NeuraFlash website
Headquarters
Burlington
10 Burlington Mall Road, Suite 111
Burlington, Massachusetts 01803
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AWS Partner descriptions are provided by the AWS Partner and are not verified by AWS.
AWS Validated Qualifications
AWS Competencies
  • Conversational AI Services Competency
  • DevOps Consulting Competency
  • Generative AI Services Competency
  • Retail Consulting Competency
Partner Programs
  • Advanced Tier Services
  • Authorized Commercial Reseller
  • APN Immersion Days
AWS Service Validations
  • Amazon Connect Delivery
Practices (3)

Sorted by: A-Z

solution validation level iconAdvanced

Amazon Connect Delivery | DevOps Consulting Competency | Retail Consulting Competency

Contact Center Professional Services - Amazon Connect
NeuraFlash will provide professional services to support IVR and contact center configuration, setup, and implementation per the customer's requirements outlined in an agreed upon Statement of Work (SOW).
solution validation level iconAdvanced

Conversational AI Services Competency

Conversational AI Migration Offering
This offer includes assessing business needs, proving out a pilot or proof of concept, and developing and deploying a plan to migrate existing IVRs to Amazon Lex.
solution validation level iconAdvanced

Generative AI Services Competency

NeuraFlash GenAI Readiness Assessment + POC
Learn how your business can embrace the AI boom and invest in the tools to get you to out-of-this-world results. NeuraFlash is specialized in helping customers leverage GenAI to power their contact centers to drive better customer experience, provide agent desktop automation and efficiencies, reduce operational costs, simplify agent training, increase deflection, and more. Common GenAI Use Cases we see include: Contact Summarization Suggestion Replies Surfacing Knowledge Trigger Agent Next Best Action Streamlining After Call Work Composing Emails Augmenting Self-Service Querying data with NLU Improving Chatbots
Case Studies (6)

Sorted by: A-Z

Consulting Services | DevOps
DevOps Transformation for Streamlining Operations
NeuraFlash collaborated with Shutterfly to revamp, unify, and standardize their DevOps process. To deepen their commitment to modernization, Shutterfly and Lifetouch continued to invest in AWS technology and DevOps practices.
View Case Study
Consulting Services | Generative AI
DoorDash GenAI Powered Ordering Demo
Learn how DoorDash used GenAI Proof of Concept and Amazon Bedrock technology to innovate food delivery services. This AWS-exclusive demo highlights the cutting-edge AI technology of AWS for businesses.
View Case Study
Consulting Services | Generative AI
GenAI Powered FAQ IVR
Aspira offers a product that provides online campsite reservations and license processing. Their Contact Center solution has agents that help with booking reservations and answering questions about parks and their facilities.
View Case Study
Consulting Services | Conversational AI | Conversational AI | Retail
How Sonos delivered next-level customer experiences at scale
‍Sonos is an amazing example of a customer leveraging the full power of Amazon Connect & Service Cloud Voice to drive next-level service experiences for their agents & customers.
View Case Study
Conversational AI | Conversational AI
Improve agent performance with ML-powered Amazon Connect
Learn how Amazon Connect, powered by machine learning (ML), can improve agent performance and productivity. Also, discover how to build your own easy-to-use cloud contact center in just a few clicks, without the need for any technical expertise.
View Case Study
Consulting Services | DevOps
transitioning from Nice InContact to AWS Connect
Solution for 3M transitioning from Nice InContact to AWS Connect, incorporating CCP, AC CTI Adapter, and Salesforce SCV Integration.
View Case Study
NeuraFlash Customer References (23)

Sorted by: A-Z

A Financial Technology Company

Affirm

Arbonne

Aspira

Blue Star Glass

Central Pacific Bank

CSC Generation

Doordash

DoorDash

Fandango & Vudu - NBC Universal Companies

First Advantage

First Advantage

Iron Mountain

Luxury Retailer

Ocean Network Express

OneMagnify

OneMagnify

Pearson Education

Remitly

Saks Fifth Avenue

Sonos

Sonos

Symetra

Locations (1)
Headquarters

Burlington

10 Burlington Mall Road, Suite 111

Burlington, Massachusetts, 01803, United States