Connectrek Client is a software application that adds functions to Amazon Connect's CCP (softphone) to make it easier to use for common contact center tasks in Japan, and can be used together with Amazon Connect when building a cloud contact center based on Amazon Connect. In today's contact centers, it is necessary to take into account agents working at remote locations or from home, and the following features are required to improve operational efficiency: 1. Real-time information about each agent's status through the software. 2. to know agents who need help at a glance, or to quickly ask other agents for help. The Connectrek client is equipped with additional functions to meet these demands. In addition, in Japanese contact centers, agents are often responsible for multiple tasks, and it is necessary to select a call number for each outbound call. The Connectrek client has the ability to select an outbound caller ID. In addition, standard linkage with our CRM software "inspirX" allows contact information to be linked to CRM.