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Alida
Alida built the world's first CXM & Insights Platform for the world's most customer-obsessed brands, to turn customer truth into action
AWS Partner Highlights
1 AWS Service Validations
20+ AWS Customer Launches
The best business decisions are those made with customers, not for them. That’s why Alida created the world’s first CXM and insights platform. Alida’s unique approach of coupling broad feedback with deep insights creates meaningful and lasting customer relationships and builds brands that stand the test of time.
AWS Partner Website
ca
Alida website
Headquarters
Toronto
365 Bloor St E, 5th Floor
Toronto, Ontario M4W 3L4
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AWS Partner descriptions are provided by the AWS Partner and are not verified by AWS.
AWS Validated Qualifications
AWS Service Validations
  • Amazon RDS Ready Product
Solutions (1)

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Amazon RDS Ready Product

Alida Platform
Alida’s total experience management platform was built with Community at its core to help companies gain access to the right customers, at the right time to fuel faster and more reliable insights that drive successful business outcomes.
Case Studies (6)

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AXA Philippines innovates in line with customer needs by using Sparq
AXA Philippines, one of the country’s top insurance providers, enhanced their business model to support agile, customer-centric decision making. In order to gain real-time feedback from customers, AXA Philippines established MyAXA Cafe, an online community focused on two-way customer conversations.
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Cathay Pacific customers shape their experience
Cathay Insights enables the airline to engage with thousands of customers in over 17 countries to help shape their experiences with the airline. The community has shaped in-flight experiences, new product concepts, airport lounge design, marketing and advertising campaigns and website navigation.
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Changi Airport leverages Sparq to improve airport experiences and journeys.
Widely recognized as the best airport in the world, Changi Airport places service and customer feedback at the heart of what they do. Through the Changi Insiders community, the Changi insights team engages with over 10,000 members, seeing upwards of 40% response rates on average.
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Keurig fosters consumer-centric culture by leveraging their insight community
Keurig, pioneer and leader in the single-serve coffee maker segment, uses consumer insight to accelerate product innovation, reduce business risks and improve relationships with retailers.
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Priority Health uses Sparq to analyze every touchpoint in the customer journey
Priority Health, an award-winning health insurance plan provider, has implemented the Vision Critical Sparq platform to improve services and communication channels, increase customer engagement and deliver innovative products.
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Southern Cross Austereo drives business growth through its insight community
Southern Cross Austereo, leading radio and TV distributor in Australia, leverages four insight communities to measure brand awareness, shifts in perception and generate actionable insight to support customer-led growth across the business.
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Alida Customer References (3)

Sorted by: A-Z

Red Bull

Toyota

Twitch

Locations (1)
Headquarters

Toronto

365 Bloor St E, 5th Floor

Toronto, Ontario, M4W 3L4, Canada