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Find an AWS Partner /Search Results / ...
SuccessKPI Inc.
SuccessKPI provides a SaaS based, AI platform for contact center Analytics including IVR, ACD and speech/text Analytics with QM.
AWS Partner Highlights
1 Partner Programs
5+ AWS Certifications
5+ AWS Customer Launches
Pure SaaS platform for real-time and historical reports, dashboards, and analytics for IVR, ACD, call routing, and call recording. The platform provides fully integrated and end-to-end reporting for the entire contact center operation including speech and text analytics, quality monitoring, and performance reporting. it empowers customers to drive business outcomes through actionable analytics.
AWS Partner Website
us
SuccessKPI Inc. website
Headquarters
Centreville
5003 Westfields Blvd, Suite 230814
Centreville, Virginia 20210
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AWS Partner descriptions are provided by the AWS Partner and are not verified by AWS.
AWS Validated Qualifications
Partner Programs
  • ISV Accelerate
Solutions (8)

Sorted by: A-Z

solution validation level iconFoundational

Advanced Speech Analytics
A standalone solution for advanced speech analytics and QM with or without a cloud contact center.
solution validation level iconFoundational

Complete Outbound for Recovery
An analytics solution that can bring together inbound engagements, outbound campaigns and the rich data that understanding the entire interaction can bring.
solution validation level iconFoundational

Contact Center Analytics for Amazon Connect
Pure SaaS platform for real-time and historical reports, dashboards, and analytics for IVR, ACD, call routing, and call recording. The platform provides fully integrated and end-to-end reporting for the entire contact center operation including speech and text analytic and quality monitoring.
solution validation level iconFoundational

Contact Center Analytics for Genesys PureCloud
Pure SaaS platform for real-time and historical reports, dashboards, and analytics for IVR, ACD, text, social and recordings. The platform provides fully integrated and end-to-end reporting for the entire contact center operation including speech and text analytics and quality monitoring.
solution validation level iconFoundational

Contact Center Builder
Contact Center Builder provides a simple way to launch an Amazon Connect contact center in less than a day, without the need for technical resources or complex scaffolding technology. This secure AWS-based cloud solution allows users to quickly configure and launch a simple 5-50 seat contact center (like a techical support Help Desk or small company customer service center) by filling out simple forms in a graphical wizard accessible through a web browser. The wizard leads users through configuration of a contact center, then launches everything needed for end-to-end Interactive Voice Response and Automatic Call Distribution and soft phone support for remote agents, with comprehensive analytics and Reporting capabilities built in.
solution validation level iconFoundational

Speech & Text Analytics
SuccessKPIs provides Business Intelligence capabilities with advance analytics. This AI-driven platform can extract sentiments, locations, product mentions, brands,events, competitive threats, specific topic detection, etc
solution validation level iconAdvanced

Machine Learning ISV Competency | Amazon Connect Ready | Generative AI Software Competency

SuccessKPI Contact Center Intelligence
Bring Amazon contact center intelligence to life for use cases including Agent Assist, Sentiment Analytics, Agent Coaching, Chatbot effectiveness, IVR and IVA Validation, Machine Scoring, Live Call Analytics, Post Call Analytics, Customer Journey Mapping and more.
solution validation level iconFoundational

Unified Data and Reporting for Zoom
Supercharge your contact center insights with enterprise level reporting out-of-the-box for Zoom Contact Center, Phone and Meetings.
Case Studies (3)

Sorted by: A-Z

Generative AI | Generative AI Applications
BYL Leverages Automated QM for Compliance and CX Results
SuccessKPI enables BYL Companies to deliver the best customer experience while staying compliant with critical industry regulations.
View Case Study
Generative AI | Generative AI Applications
Grupo Multi Delivers Personalized Experience at Scale
SuccessKPI implemented a solution powered by the latest in AI and machine learning to improve the quality of conversations by understanding the individual consumer and individual interactions and then delivering personalized and optimized experience at a large scale.
View Case Study
Generative AI | Generative AI Applications
State Collection Service Gains Critical Visibility into the Business
SuccessKPI’s all-in-one platform brings siloed data into a single pane of glass, leading to measurable business outcomes for State Collection Service.
View Case Study
SuccessKPI Inc. Customer References (10)

Sorted by: A-Z

Banner Health

BYL

Center for Disease Control

Comuniki.me

Deloitte Consulting

Genesys

Grupo Multi

Maximus

Maximus

State Collection Service

Locations (1)
Headquarters

Centreville

5003 Westfields Blvd, Suite 230814

Centreville, Virginia, 20210, United States