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Operata
CX Observability platform for cloud contact centers, enhancing performance through continuous monitoring and AI-driven insights.
AWS Partner Highlights
1 AWS Service Validations
20+ AWS Customer Launches
Operata offers a CX observability platform tailored for cloud contact centers. It continuously monitors IT, operations, and experience data, providing AI-driven insights to boost agent productivity, improve customer experience, and reduce IT costs. The platform integrates with leading CCaaS solutions, ensuring seamless performance management.
AWS Partner Website
au
Operata website
Headquarters
Melbourne
3/162 Collins St
Melbourne, Victoria 3000
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AWS Partner descriptions are provided by the AWS Partner and are not verified by AWS.
AWS Validated Qualifications
AWS Service Validations
  • Amazon Connect Ready
Solutions (1)

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solution validation level iconAdvanced

Amazon Connect Ready

Operata Platform
Operata is the only CX Observability tool built for Amazon Connect. Operata surfaces real-time AI-powered insights and recommendations for improving CX by drawing correlations across historically siloed technical, operations, and experience data.
Case Studies (2)

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A National Helpline in 5 days with Healthdirect Operata, and Amazon Connect
Healthdirect used the Operata platform to create multiple campaigns that tested the performance and Amazon Connect contact flow logic under load. As part of an initial production readiness program, 21,000+ test calls were made over a two-hour period, 17 campaigns and over 110,000 test call minutes.
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Medical imaging and call quality impact patient outcomes
Medical imaging provides a unique view into what’s happening inside the human body, Operata provided the same visibility for Everlight Radiology into their cloud contact center environment.
View Case Study
Operata Customer References (4)

Sorted by: A-Z

Everlight Radiology

Health Direct

Telstra

Trustpower

Locations (2)
Headquarters

Melbourne

3/162 Collins St

Melbourne, Victoria, 3000, Australia

Denver

1624 Market St, Suite 226

Denver, CO, 80202, United States