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Amach
Experts in digital and cloud transformation and agile software development.
AWS Partner Highlights
1 AWS Competencies
3 Partner Programs
3 AWS Service Validations
50+ AWS Certifications
20+ AWS Customer Launches
Amach, founded in 2013, is a Dublin-based cloud consultancy and delivery company with more than 250 staff worldwide. Specializing in cloud migration, optimization, and development, they work with leading platforms like AWS. Clients include Aer Lingus, IAG Loyalty, Navi, and Vhi Healthcare.
AWS Partner Website
ie
Headquarters
Dublin
14 Clanwilliam Square, Grand Canal Quay
Dublin, Dublin D02 FK23
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AWS Partner descriptions are provided by the AWS Partner and are not verified by AWS.
AWS Validated Qualifications
AWS Competencies
  • Travel and Hospitality Consulting Competency
Partner Programs
  • Advanced Tier Services
  • Authorized Commercial Reseller
  • AWS Public Sector Partner
  • APN Immersion Days
AWS Service Validations
  • Amazon Connect Delivery
  • Amazon Kinesis Delivery
  • Amazon QuickSight
AWS Certifications
  • AWS Certified Solutions Architect - Associate
  • AWS Certified Security - Specialty
  • AWS Certified SysOps Administrator - Associate
  • AWS Certified Solutions Architect - Professional
  • AWS Certified Developer - Associate
  • AWS Certified DevOps Engineer - Professional
  • AWS Certified Data Analytics - Specialty
  • AWS Certified Cloud Practitioner
Solutions (1)

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solution validation level iconAdvanced

Travel and Hospitality Consulting Competency | Amazon Connect Delivery

Amach Amazon Connect implementation
Reimagine YOUR customer experience. Navigate in real time. A true omnichannel solution with a user-friendly, graphical interface for voice and chat puts agents in control, improves first-call resolution, and saves time by prioritizing customer sentiment, quick access to their information, and the insights gained during live calls.
Practices (2)

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solution validation level iconAdvanced

Amazon QuickSight

Analytics for Aviation Call Centre
The Aviation Call Centre Analytics Platform, powered by Amazon QuickSight, delivers real-time insights to optimise customer service performance and streamline operations. By analysing call centre metrics such as average handling time, customer satisfaction scores, and agent productivity, the platform empowers aviation companies to enhance decision-making and improve passenger experiences. With customisable dashboards, predictive analytics, and seamless integration, it ensures proactive issue resolution and data-driven efficiency in the aviation industry.
solution validation level iconAdvanced

Amazon Kinesis Delivery

Streamline Your Amazon Connect Data with Amazon Kinesis
Unlock the power of real-time analytics with Amazon Kinesis for Amazon Connect Contact Trace Records (CTRs). Seamlessly stream CTRs to a Kinesis Data Stream, enabling instant insights and data processing. With just a few clicks in Amazon Connect, you can configure data streaming and direct CTRs to Kinesis for real-time ingestion. From there, analyse data on the fly using Kinesis Data Analytics or customise workflows with AWS Lambda to suit your business needs. Store and organise data in Amazon S3 for long-term access, leverage Athena for deeper analysis, or create dynamic, interactive dashboards with Amazon QuickSight to visualise key insights. With built-in monitoring through CloudWatch and scalable throughput, this solution ensures your contact centre data pipeline is efficient, reliable, and ready to grow with your business. Transform your data into actionable insights today with Amazon Kinesis and Amazon Connect.
Case Studies (2)

Sorted by: A-Z

Digital Customer Engagement | Travel and Hospitality
Amach Aer Lingus Connect Implementation
Delivery of Amazon connect to Aer Lingus
Digital Customer Engagement | Travel and Hospitality
Connect Implementation for BAEC/Avios
Provide BAEC/Avios customers support with the purchase and service of AVIOS ancillary products (e.g. hotels and cars) via customer’s channel of choice and also provide the contact centre agents with a new tool to assist the customer.
Amach Customer References (5)
Locations (3)
Headquarters

Dublin

14 Clanwilliam Square, Grand Canal Quay

Dublin, Dublin, D02 FK23, Ireland

Bucharest

No.15-17 Helesteului Street

Bucharest, , District 1, Romania

London

124 City Road

London, , EC1V 2NJ, United Kingdom