AWS Partner Local Measure

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Engage by Local Measure is a cost-effective, pre-built contact center platform for Amazon Connect.

AWS Partner Highlights

4 AWS Competencies

2 AWS Service Validations

5+ AWS Certifications

50+ AWS Customer Launches

At Local Measure, our vision is a world where every customer experience is exceptional. Our flagship product, Engage, is a cost-effective, pre-built contact center platform for Amazon Connect, powered by AWS and Gen AI. Engage manages inbound and outbound customer communications across voice, email, and social channels, improving productivity with centralized customer data and workflow automation.

AWS Partner Website

Local Measure website

Headquarters

Surry Hills

SUITE 8.01, Level 8, 28 FOVEAUX STREET

Surry Hills, New South Wales 2010

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AWS Partner descriptions are provided by the AWS Partner and are not verified by AWS.

AWS Validated Qualifications

AWS Competencies

Travel and Hospitality ISV Competency
Generative AI Software Competency
Retail ISV Competency
Advertising and Marketing Technology Software Competency

Partner Programs

Select Tier Services

AWS Service Validations

Amazon Connect Delivery
Amazon Connect Ready

Solutions (1)

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Advanced

Travel and Hospitality ISV Competency | Amazon Connect Ready | Generative AI Software Competency | Retail ISV Competency | Advertising and Marketing Technology Software Competency

Local Measure Engage for Amazon Connect

Local Measure Engage for Amazon Connect is an omnichannel agent desktop for contact centers to manage inbound customer calls and direct messages across WhatsApp, Facebook Messenger, Twitter, email, Web Chat, and SMS via a single inbox.

Practices (1)

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Advanced

Amazon Connect Delivery

Local Measure Amazon Connect Specialization

Engage for Amazon Connect is a cloud contact center agent desktop providing businesses with a single pane of glass to radically improve agent productivity and power meaningful customer experiences.

Case Studies (4)

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Advertising and Marketing Technology | Customer Engagement | Digital Customer Experience | Retail

Are Media’s contact center transformation powers business growth

During the pandemic lockdown 2020, Are Media were unable to service customers as agents could not access their on-premise call centre. Are Media deployed an omnichannel cloud contact center solution with Engage for Amazon Connect in a matter of weeks, reducing costs and enabling future growth.

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Generative AI | Generative AI Applications

GenAI Powered BPO

Innovative BPO Support Zebra leverages real-time AI for agent assistance and automation. Powered by Amazon Connect and Local Measure, the solution leverages Amazon Connect Contact Lens and Amazon Bedrock to transform customer experience.

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Generative AI | Generative AI Applications

Revolutionizing Telco Customer Experience via 24/7 Asynchronous Support

A leading North American telco upgraded its customer support by partnering with Local Measure's Engage platform. Using AWS and Generative AI, they introduced 24/7 asynchronous messaging through their app,

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Advertising and Marketing Technology | Customer Engagement | Digital Customer Experience | Retail

Scaling Luxury CX on Demand

Faced with a complex, legacy contact center infrastructure and an outdated IVR (Interactive Voice Response), Coco Republic needed an agile and scalable solution that would enable them to grow and expand their business.

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Local Measure Customer References (7)

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AI Systems

Are Media

Coco Republic

Highpoint Services Network

HSN

SupportZebra

Vodafone New Zealand (One NZ)

Locations (4)