AWS Partner Cognigy

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Cognigy - AI Agents for Amazon Connect.

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Cognigy's AI Agents, based on Generative and Conversational empower businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Pre-trained on industry-specific terms, intents and processes, they are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time.

AWS Partner Website

Cognigy website

Headquarters

Düsseldorf

Speditionstrasse 1

Düsseldorf, NRW 40221

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AWS Competencies

Conversational AI Software Competency

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Conversational AI Software Competency

Cognigy.AI

Cognigy is a leading enterprise software provider for Conversational AI automation. Our platform, Cognigy.AI, automates customer and employee communications. Available in on-premises and SaaS environments, Cognigy.AI enables enterprises to have natural language conversations with their users on any channel – webchat, SMS, voice and mobile apps – and in any language. Cognigy.AI powers intelligent voice and chatbots that communicate consistently and accurately beyond simple FAQ, resulting in reduced contact center costs and increased efficiency while improving user experiences. Cognigy’s worldwide client portfolio includes Daimler, Bosch, Lufthansa, Salzburg AG, and many more.

Case Studies (4)

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Conversational AI | Conversational AI

E.ON provides best-in-class service with Cognigy.AI

Cognigy.AI enables E.ON to scale its customer service, ensuring customers receive support anytime, anywhere. Offering AI-powered services via phone and chat, E.ON has proven its dedication to improving customer support experiences.

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Conversational AI | Conversational AI

Lufthansa Takes Customer Service to New Heights with Conversational AI

The Lufthansa Group chose Cognigy to offer on-demand, omnichannel service via Conversational AI and handle millions of conversations in multiple languages and channels. Business users easily build and manage virtual agents without developers increasing service agility and flexibility.

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Conversational AI | Conversational AI

Using Conversational AI to Deliver Support Knowledge

Customers found it challenging to find the right resources to solve their issue. Kofax employed Conversational AI integrated with its knowledge base to offer instant self-service for common issues and free up time for agents to focus on complex issues.

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Conversational AI | Conversational AI

“I want to talk to a bot” – or how CRMG disrupted its industry with Cognigy

Sometimes, people prefer bots over human agents. CRMG revolutionized the debt industry by employing virtual agents on voice and chat to handle communication, account management and payments. They handle over 20,000 calls a day and have decreased handling times from six to just two minutes.

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Cognigy Customer References (11)

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Bausparkasse Schwäbisch Hall