AWS Partner Talkdesk

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AI-powered modern customer service. Your way.

AWS Partner Highlights

4 AWS Competencies

1 Partner Programs

<5 AWS Certifications

400+ AWS Customer Launches

Talkdesk® is a global AI-powered cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line.

AWS Partner Website

Talkdesk website

Headquarters

San Francisco

535 Mission St

San Francisco, California 94105

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AWS Validated Qualifications

AWS Competencies

Conversational AI Software Competency
Retail ISV Competency
Financial Services Technology Competency
Healthcare ISV Competency

Partner Programs

AWS ISV Workload Migration

Solutions (4)

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Advanced

Healthcare ISV Competency

Talkdesk AWS Healthcare ISV Competency Specialization

Healthcare Experience Cloud for Providers makes patient experience synchronized, personalized, and convenient across all digital and voice communication channels. It's a purpose-built contact center solution for healthcare systems that comes pre-integrated with EHR systems, pre-designed with provider-patient workflows, and pre-trained with AI for healthcare expertise.

Advanced

Conversational AI Software Competency | Retail ISV Competency

Talkdesk CX Cloud

Customers expect more from contact centers today, and legacy systems can’t keep up. Talkdesk CX Cloud™ is a new kind of cloud contact center – an end-to-end solution on a single platform, delivering customer experience as competitive advantage while optimizing operational efficiency & reducing cost

Advanced

Financial Services ISV Competency

Talkdesk Financial Services Experience Cloud for Banking

Financial Services Experience Cloud for Banking enables financial services companies to deliver connected, intelligent, and secure client interactions more effortlessly, across any communication channel. Featuring out-of-the-box integrations to core banking systems, the digital-first solution ties together data from across the client journey and delivers immediate time to value. The platform is also infused with AI and machine learning capabilities to drive agent productivity by promoting real-time assistance and prioritizing activities that result in high-value interactions.

Foundational

Talkdesk Retail Experience Cloud

Talkdesk Retail Experience Cloud is the first AI-powered, out-of-the-box, customer service platform specifically made for retailers to drive brand loyalty and customer lifetime value across digital and physical channels. A unified view of all customer interactions enables brands to meet customers where they are. Pre-configured retail workflows and scripts ensure that value is added to every conversation, and intelligent bots that are fluent in retail accelerate speed to resolution.

Case Studies (6)

Sorted by: A-Z

Customer Engagement | Retail

aking a Data-Driven Approach to Customer Centricity with Talkdesk

Before using Talkdesk, GlassesUSA.com couldn't track, measure, or save data from voice calls. The team members would talk about how chaotic it used to be to manage incoming calls.

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Clinical Information Systems | Conversational AI | Conversational AI | Healthcare

Carbon Health Automates to Enhance the Patient Experience

Carbon Health is a human-centered, tech-enabled healthcare company. Carbon Health provides services through virtual and in-person appointments, primary care, urgent care, and mental healthcare. Talkdesk CX Cloud and Talkdesk Phone provide a flexible foundation for better call distribution.

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Customer Engagement | Retail

Designing a Happier, More Agile Global Customer Service Team

Farfetch implemented Talkdesk solutions that remove complexity, ensure a strong return on investment and enable AI and automation as they scale. Supporting new agents, keeping them motivated and helping experienced agents improve agility, productivity.

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Conversational AI | Conversational AI | Data Management | Financial Services | Risk Management

Improve Member Experience

Apple Federal Credit Union has been a not-for-profit, member-owned financial cooperative since 1956. Each member who chooses to join the Apple family is offered the attention and service that they deserve–from basic to complex financial situations.

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Clinical Information Systems | Healthcare

Treating patients as consumers to offer a more consistent experience.

Memorial Healthcare System (MHS), based out of south Florida, is the flagship facility of the healthcare system and is one of the largest hospitals in Florida. MHS operated 12 separate on-premise contact centers, each having separate owners, processes, and with little to no integration.

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Conversational AI | Conversational AI | Data Management | Financial Services | Risk Management

WaFd Banks on Talkdesk to Transform Customer Experiences

Founded in Washington state in 1917, WaFd Bank is a retail and commercial bank operating more than 200 branches with $20 billion in assets. The financial institution is on course to become a fully digital-first bank by 2025.

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Talkdesk Customer References (5)

Sorted by: A-Z

Canon

Elevance Health - Integra

Root Insurance

Tuft & Needle

Zumiez

Locations (1)