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Find an AWS Partner /Search Results / ...
PolyAI
PolyAI is one of the best-in-class provider of voice assistants for customer service over the phone
AWS Partner Highlights
3 AWS Competencies
5+ AWS Customer Launches
PolyAI specialises in multilingual voice assistants for customer service over the phone. Imagine your best call center agent, available 24x7, in any language. Born out of the University of Cambridge and backed by over 10 years of research, PolyAI has been recognized by Gartner as a Cool Vendor in Conversational AI and by CB Insights in the 2021 AI 100.
AWS Partner Website
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PolyAI website
Headquarters
London
12 Moorgate
London, EC2R 6DA
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AWS Partner descriptions are provided by the AWS Partner and are not verified by AWS.
AWS Validated Qualifications
AWS Competencies
  • Travel and Hospitality ISV Competency
  • Conversational AI Software Competency
  • Machine Learning ISV Competency
Solutions (1)

Sorted by: A-Z

solution validation level iconAdvanced

Travel and Hospitality ISV Competency | Conversational AI Software Competency | Machine Learning ISV Competency

Multilingual Voice Assistant
Custom enterprise-grade voice assistant to support customer service over the phone.
Case Studies (3)

Sorted by: A-Z

Applied AI | Digital Customer Engagement | Machine Learning | Platform Solutions | Travel and Hospitality
Customer-led Conversational Assistant for Restaurants
How PolyAI customer-led voice assistants help restaurants handle over 60% of incoming customer calls, eliminate missed calls and recover revenue.
View Case Study
Applied AI | Conversational AI | Conversational AI | Digital Customer Engagement | Machine Learning | Platform Solutions | Travel and Hospitality
PolyAI helps Carnival UK answer calls faster for improved guest experiences
Carnival UK approached PolyAI to build a voice assistant that could serve customers efficiently on long support and sales calls. The PolyAI voice assistant is now actively containing up to 14% of calls to the contact centre and eliminating wait times during peak demand.
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Applied AI | Conversational AI | Conversational AI | Machine Learning | Platform Solutions
SimplyHealth uses PolyAI voice AI and Amazon Connect for CX transformation
Simplyhealth approached PolyAI to build a voice assistant that could serve customers efficiently and treat vulnerable customers with extra care. The PolyAI voice assistant is now handling an average of 5,500 calls each week on Simplyhealth’s consumer line and fully resolving 25% of calls.
View Case Study
PolyAI Customer References (10)

Sorted by: A-Z

ATOS

Carnival Cruises UK

Carter's

FedEx UKI

Hopper

Landry's - Golden Nugget Hotels & Casinos

PolyAI

SelectQuote

SimplyHealth

Whitbread PLC

Locations (2)
Headquarters

London

12 Moorgate

London, , EC2R 6DA, United Kingdom

New York

12 E 49th St

New York, , 10017, United States