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Forethought Technologies, Inc.
Generative AI Suite for Customer Support
AWS Partner Highlights
2 AWS Competencies
<5 AWS Customer Launches
Forethought Technologies, Inc.Forethought's suite of AI apps make it easier for customer to bring AI to their agents and customers. Discover, insights & analytics, helps admins build out workflows for Solve, chat & email responses along with ticket enrichment, Triage, and agent support, Assist.
AWS Partner Website
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Forethought Technologies, Inc. website
Headquarters
San Francisco
150 Spear St
San Francisco, California 94105
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AWS Partner descriptions are provided by the AWS Partner and are not verified by AWS.
AWS Validated Qualifications
AWS Competencies
  • Conversational AI Software Competency
  • Machine Learning ISV Competency
Solutions (1)

Sorted by: A-Z

solution validation level iconAdvanced

Conversational AI Software Competency | Machine Learning ISV Competency

Forethought AI
The Leading Generative AI Suite for Customer Support
Case Studies (4)

Sorted by: A-Z

Applied AI | Conversational AI | Conversational AI | Machine Learning
Achievers Attains 93% First Contact Resolution with Forethought
Before Forethought, Achievers wanted to resolve simple support inquiries without the need for agent intervention. With Forethought, Achievers attains a 44% deflection rate, with a 93% first contact resolution rate. Customer engagement score has increased by 50%.
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Applied AI | Conversational AI | Conversational AI | Machine Learning
iFIT Saves 436 Agent Hours with Forethought
The support organization struggled to deflect chat inquiries and maintain help center resources. With Forethought, chats are deflected, relevant notes are surfaced, tickets are analyzed, and workflows are recommended with generative AI.
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Applied AI | Conversational AI | Conversational AI | Machine Learning
Kickfin Achieves 72% Self-Serve Rate with Forethought
Before, Kickfin didn’t have self-service tools. Now, Kickfin uses Solve powered by SupportGPT to provide empathetic, human-like responses to support inquiries 24/7. Kickfin has achieved a 72% self-serve rate with Solve, powered by SupportGPT.
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Applied AI | Conversational AI | Conversational AI | Machine Learning
Lime Provides Fast, Scalable Service with a 77% Reduction in Response Time
Lime didn’t have self-service support channels before Forethought. With Forethought, roughly 27% of cases that come through email and web channels are automated. Triage predicts over 2.5 million tags for language and category, resulting in a 77% reduction in time to first response.
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Forethought Technologies, Inc. Customer References (7)

Sorted by: A-Z

Beeline

Eteckcity

Kajabi

Lime

Q4 Inc.

Uncommon Goods

Upwork

Locations (1)
Headquarters

San Francisco

150 Spear St

San Francisco, California, 94105, United States