Across every industry, businesses use the cloud to shift from CapEx to OpEx models, increase agility, and decrease IT costs. But the cloud migration journey is not always an easy one. In fact, according to Gartner, 83% of data migrations fail and over 50% exceed budgets. Companies need a tried and tested cloud migration strategy. Thanks to our partnership with Amazon Web Services (AWS), Genpact can help. Genpact has the strategic, operational, and technical expertise your business needs for a successful AWS migration, through all phases of complex migration projects, discovery, planning, migration, and operations, no matter where you're starting your cloud journey. Genpact's cloud transformation expertise comes from running operations and processes for hundreds of large enterprises. Genpact will help clients make the move from migration to modernization. We partner with Amazon Web Services (AWS) to develop accelerators like Genpact's CloudSmart Fabric. We build our cloud migration solutions on a deep understanding of how the cloud can connect people, processes, technology, and data. With this approach, Genpact help clients business digitally transform, while keeping sharp focus on business outcome and customer satisfaction.

Native omni-channel managed service with extensibility to integrate into customer’s legacy systems or leverage industry specific solutions built into the packaged service offer. Service and Support packaged that offer customer’s options in selecting the best fit for their business needs. These options include, deployment and managed service options in customer account, technology managed options where Genpact maintains complete responsibility for the underlying technology inclusive of security and regulatory compliance requirements, and fully managed options where Genpact executed the entire end to end Customer Service/ Business Process providing both technical and professional resources required to handle business operating requirements post initial point of sale/ fulfillment.

Genpact enables augmented intelligence by helping clients turn structured and unstructured data into actionable insights, leveraging our bilingual talent – fluent in both business domain and technical expertise.

In partnership with Amazon Connect, Genpact brings wealth of contact center operations experience that spans across industries and verticals. Our clients benefit from our proven approach of Contact Center Transformation to deliver benefits through Advisory, Transformation / Implementation and Operate as a service.