AWS Partner Freshworks Inc.

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Freshworks enables companies of all sizes to provide exceptional experiences for their customers and employees.

AWS Partner Highlights

3 AWS Competencies

2 Partner Programs

<5 AWS Certifications

2k+ AWS Customer Launches

Freshworks Inc. is the parent company behind the suite of products which includes Freshdesk, Freshservice, Freshsales, Freshcaller and Freshteam. The company’s suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers.

AWS Partner Website

Freshworks Inc. website

Headquarters

San Francisco

311 California Street

San Francisco, CA 94104

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AWS Validated Qualifications

AWS Competencies

Cloud Operations Software Competency
Small and Medium Business Software Competency
Retail ISV Competency

Partner Programs

AWS Marketplace Seller
AWS ISV Workload Migration

Solutions (2)

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Advanced

Small and Medium Business Software Competency | Retail ISV Competency

Freshdesk

Provide the best, most intuitive support across all channels. Proactively understand customer needs to serve excellence, the first time. Save time and reduce repetitive tasks. Help agents rapidly resolve customer inquiries with workforce automation and knowledge from one unified platform.

Advanced

Cloud Operations Software Competency

Freshservice

Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experiences and unified service management —empowering businesses to achieve efficiency, fast time-to-value, and improved employee satisfaction, and productivity.

Case Studies (6)

Sorted by: A-Z

Hamelys - UK for Retail

Success story of Freshworks with AWS (co-selling in the partnership)

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Cloud Operations | Operations Management

Probe CX leverages extensive automation to drive exponential growth

Workflow Automator, Orchestration Center, Self-Service Portal, Alert Management were the four key Freshservice features that have proved extremely pivotal in transforming the employee experience

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Small and Medium Business | Small and Medium Business

Sirago Case study

Sirago provides customer support at scale with Freshdesk Omnichannel, powered by the Neo platform. For SMB competency

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Supara - Case Study

Supara case study for retail competency application

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Small and Medium Business | Small and Medium Business

Thomas Cook case study

Thomas Cook achieves a 67% improvement in first response SLA with Freshdesk. SMB Competency

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