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Find an AWS Partner /Search Results / ...
USAN
USAN architects and deploys contact center solutions for mid-to-large enterprises, solving complex communication challenges.
AWS Partner Highlights
3 Partner Programs
2 AWS Service Validations
50+ AWS Certifications
20+ AWS Customer Launches
With over 30 years of experience, USAN is a trusted partner for CCaaS adoption and transformation. We offer strategic CX consulting services, implementation services, managed services, and software leveraging Amazon Connect. We accelerate business outcomes and deliver exceptional CX by gathering data from every customer interaction and turning it into actionable intelligence.
AWS Partner Website
us
USAN website
Headquarters
Norcross
3080 Northwoods Circle
Norcross, Georgia 30071
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AWS Partner descriptions are provided by the AWS Partner and are not verified by AWS.
AWS Validated Qualifications
Partner Programs
  • Advanced Tier Services
  • Authorized Commercial Reseller
  • AWS Solution Provider Program
  • AWS Public Sector Solution Provider
AWS Service Validations
  • Amazon Connect Delivery
  • Amazon Connect Ready
AWS Certifications
  • AWS Certified Solutions Architect - Associate
  • AWS Certified SysOps Administrator - Associate
  • AWS Certified Solutions Architect - Professional
  • AWS Certified Developer - Associate
  • AWS Certified Cloud Practitioner
  • AWS Certified Alexa Skill Builder - Specialty
Solutions (1)

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solution validation level iconAdvanced

Amazon Connect Ready

USAN Contact Suite
Contact Suite consists of native-built solutions that extend the power of Amazon Connect beyond inbound voice. Applications include a workflow-driven agent desktop console, manual and high volume outbound campaign management, plus web chat, tasks, and email, allowing customers to choose the communication channel of their choice.
Practices (1)

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solution validation level iconAdvanced

Amazon Connect Delivery

USAN Implementation Services for Amazon Connect
Get it right the first time by leveraging USAN’s seasoned experts to accelerate your timeline and maximize value for your Amazon Connect implementation. Using proprietary processes and technology, we help clients achieve desired business outcomes using best practices and tools to optimize delivery.
Case Studies (2)

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AWS and USAN Contact Center Migration
Edcor is a leading education benefits management company specializing in tuition reimbursement and student loan assistance. In August 2020, Edcor partnered with USAN to modernize its contact center operations with more robust and innovative technology.
View Case Study
New Contact Center from scratch in 8 weeks
RxSense required a ground up contact center within 8 weeks. USAN delivered with Amazon Connect and AWS along with USAN’s Desktop and Engage platforms. The solution provides full IVR, complete ACD, integrated WFM, and a workflow-driven agent desktop. The project went live in 8-weeks.
View Case Study
USAN Customer References (4)

Sorted by: A-Z

Edcor

Global Contact Services

Oncourse (Formerly American Water)

RxSense

Locations (1)
Headquarters

Norcross

3080 Northwoods Circle

Norcross, Georgia, 30071, United States