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Capita
Provider of Digital Business Process Outsourcing, Consulting Services, Software, IT Services and Customer Experience
AWS Partner Highlights
1 AWS Service Validations
20+ AWS Certifications
5+ AWS Customer Launches
For more than 30 years Capita has been working across the public and private sectors, solving the complex challenges of our clients, increasing productivity, enhancing their use of technology and data, improving customer and public services and adding value to the UK and local economies.
AWS Partner Website
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Capita website
Headquarters
London
65 Gresham Street
London, London EC2V 7NQ
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AWS Partner descriptions are provided by the AWS Partner and are not verified by AWS.
AWS Validated Qualifications
Partner Programs
  • Advanced Tier Services
AWS Service Validations
  • Amazon Connect Delivery
AWS Certifications
  • AWS Certified Solutions Architect - Professional
  • AWS Certified Solutions Architect - Associate
  • AWS Certified SysOps Administrator - Associate
Practices (4)

Sorted by: A-Z

solution validation level iconFoundational

Automation Services
Supporting customers and reducing costs through AI and robotics Huge strides are being made in artificial intelligence. Advances in areas such as machine learning, automation, problem solving and voice recognition are happening every day, adding new abilities to the technology around us. We work at the forefront of these technologies – those which can make interactions smoother, quicker, simpler and more natural for customers, and make things work more efficiently. These efficiencies not only save money for our clients, but also free up advisors to help customers with more complex enquiries, those that still need the human touch.
solution validation level iconFoundational

Capita Consulting Services
Small consulting teams with deep industry expertise work with clients to produce digital strategies that work. Accelerator teams then use prototypes to demonstrate how these business solutions can be rapidly integrated into our client’s business. Our digital factory scales these in collaboration with clients, underpinned by reliable delivery capabilities. We then run business and technology platforms that can be white labelled and offered to multiple clients. We measure everything, learn and progress so our clients achieve rapid, sustainable growth.
solution validation level iconAdvanced

Amazon Connect Delivery

Contact Centre Services
Smarter contact centre delivery for happier customers We’re working with a range of leading-edge providers to bring our clients the best in agile and flexible cloud-based contact centre platforms. Together we combine market-leading technology and industry expertise to help your agents with efficient contact management to improve customer experience. We’re also a recognised Amazon Connect Consulting partner, meaning we can seamlessly implement this leading system into our contact centre operations for our clients, and we can do it leveraging our expertise in customer management and offering a wider SmartAgent capability. This means clients will maximise the benefits they get from Amazon Connect, from improved first time resolution and cost savings to better flexibility and customer experiences. We launched Amazon Connect in our Trade UK operation, delivering greater flexibility, enhanced operational reporting, and a better user experience for our agents.
solution validation level iconFoundational

Government Consulting Services
We collaboratively design, build and implement innovative, digital solutions transforming the operational effectiveness of police forces.
Case Studies (2)

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Improving the customer communication cycle for Southern Water
Southern Water’s customer contact centre was already managed by Capita, but they knew they needed to improve innovation and efficiency within the business. Partnering with us allowed them to consolidate third party contracts into a single supplier, to deliver multichannel communications.
View Case Study
Working with Barnet Council to transform customer experience
As customer interaction and access requirements have evolved, there’s more demand than ever for local authorities to provide digital services.
View Case Study
Capita Customer References (1)

Sorted by: A-Z

TradeUK

Locations (1)
Headquarters

London

65 Gresham Street

London, London, EC2V 7NQ, United Kingdom