AWS Partner Veza Helps the City of Las Vegas Secure Data in a Hybrid, Multi-cloud Environment

Citizens Advice offers free, impartial advice to anyone in the UK needing help with housing, debt, benefits, and legal services. A UK charity since 1939, its head office contact center platform is used by a federated network of almost 250 member charities and over 8,000 advisers who provide free remote advice to millions of people every year through its national phone service. In recent years the number of people calling the contact center has soared and its system, which was approaching end of life, struggled to meet the demand. After selecting AWS Partner Accenture to help it with the migration process, the charity has improved its client calling experience, reduced IT support costs, and gained valuable performance metrics. The charity now has a reliable platform that allows it to drive innovation to support its business goals.

The Innovations for Climate Adaptation and Resilience (iCARE) initiative is implemented by the Asian Disaster Preparedness Center (ADPC) under the Climate Adaptation and Resilience (CARE) for South Asia project, financed by the World Bank. The iCARE initiative promotes innovation and co-creation in climate resilience data and analytics, fosters innovation in decision-support systems for climate resilience, and promotes climate resilience development across targeted sectors.

ADPC partnered with AWS Partner Cropin to help 8,000 smallholder farmers increase yields and productivity through the Cropin Grow (SmartFarm Plus) platform. The platform helps digitize farm plots, relying on proprietary AI and ML models that combine weather data, key indexes from satellite data, and a comprehensive crop knowledge graph to send timely weather and agronomy advisories directly to farmers.

Penjaminan Infrastruktur Indonesia (PII) is a state-owned enterprise that supports the development of domestic infrastructure under the Indonesian Ministry of Finance. Fulfilling infrastructure needs is an important step in maintaining economic growth and the Government of Indonesia encourages the participation of business entities in the development of national infrastructure through support for policies, instruments, and fiscal frameworks. It also has a role as a guarantor for infrastructure projects that are built by the Indonesian government.

PII was running its business applications and databases from an aging on-premises data center. However, the infrastructure was unreliable, difficult to scale, and expensive to maintain, while its complexity was raising security concerns.

PII migrated its applications and databases to Amazon Web Services (AWS) with the help of local AWS Partner Metrodata. The migration to AWS reduced the company’s costs by 30 percent, reduced cyber incidents by 90 percent, and improved performance by 70 percent.

AWS Partner Arq Group (now part of NCS Australia) worked with Melbourne Water to create a digital twin solution on AWS in three months, helping Melbourne Water predict water quality issues and giving customers the opportunity to be proactive about water shortages. The digital twin pilot is based on AWS services.