Partner Success with AWS / Financial Services / United States
Paynela Improves Data Accessibility Using generative AI With the Help of Mission
Paynela, a Puerto Rico-based healthcare financing innovator, revolutionized patient financial assistance through cutting-edge solutions powered by AWS Partner Mission. Dedicated to making healthcare more accessible, Paynela helps patients manage their out-of-pocket medical expenses with dignity and ease. By leveraging Amazon Web Services (AWS) and Mission's expertise, Paynela harnessed the power of generative AI to analyze complex healthcare data, resulting in deeper insights and expanded patient support capabilities.
The solution that we were able to build with Mission and AWS has allowed Paynela to focus on strategy more than manual processes."
Mary-Beth Macaluso
Chief Executive Officer, Paynela
Opportunity
- In the medical adjudication field, everything is manual. This caused a huge backlog for Paynela.
- Manually driven procedures also affect patients because they are delayed getting their payments in a timely manner.
- Paynela needed to find a way to automate these payment adjudications.
Solution
- Mission delivered their expertise on Paynela's challeneges and were able to help direct them in the right direction. Mission and AWS have a long history of working together.
- Together, Mission and Paynela decided on combining OCR with Amazon Textract and an LLM. Amazon Bedrock was chosen to offer high-performing foundation models.
- All the AWS pieces help make for an efificenct pipeline.
Outcome
- Focused on strategy more than manual processes.
- Using generative AI, Paynela was able to dive into the dat to help get more insights.
- Paynela used the data to make a strategic roadmap with clients in order to help more patients.
About Paynela
Paynela is a company on a mission to help patients pay for their out-of-pocket costs, for the high-cost specialty products. Paynela is a Puerto Rico based healthcare financing company that is focused on using technology, AI, and innovation to create or enhance the patient assistance programs offered by drug manufacturers. These programs are designed to connect patients with the care they need, and Paynela's innovative solutions support the patient's ability to qualify for, obtain, and use of these funds to access care.
About AWS Partner Mission
Mission, a CDW company, is a leading born-in-the-cloud managed services and consulting provider, offering end-to-end cloud services, innovative AI solutions, and software for AWS customers. As an AWS Premier Tier Partner, Mission helps manage technology investments, improve performance and governance, scale to meet demand, safeguard data, and innovate fearlessly. Mission's team of AWS experts empower businesses to accelerate the adoption of new technology like generative AI, and migrate, manage, and modernize their cloud environments -- ensuring a successful future in the cloud.
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