Capitalizing on AWS with Harness: Trust Bank Reduces Lead Times by about 90% With Automated CI/CD Processes

Built on AWS and using containerized applications, Trust Bank is a fully digital bank, with an incredibly fast customer onboarding journey of under three minutes. Efficient, modern, and customer-focused, Trust Bank’s rapid growth has enabled it to acquire more than 800,000 customers in less than two years. This impressive growth, typical of cloud-native financial institutions, allowed it to achieve a market penetration of sixteen percent in Singapore.

To maintain its pace of innovation, Trust Bank needed a more agile, streamlined cloud infrastructure that could replace manual, multi-step compliance, risk, and security verification processes. Prior to working with Harness, even a simple code change could take up to two weeks to pass through various manual checks by multiple stakeholders. "Speed and agility are critical to us, but so is maintaining the trust we’ve built with our customers. We needed to find a way to keep delivering updates quickly while ensuring everything met the necessary security and compliance standards," said Srinivas Patil, chief technology officer at Trust Bank. Streamlining this process became essential for Trust Bank to reduce friction in its development pipeline, while upholding its commitment to safety and regulatory compliance.

After careful evaluation, Trust Bank selected Harness because its container-native CI/CD server enables developers to continuously test, build, and deploy code changes on-demand. Leveraging AI across the entire software delivery lifecycle, Harness empowers teams to transform how they work regardless of size or location. For Trust Bank, working with Harness was a breeze. It took about one month for Trust Bank to fully transition its CI/CD ecosystem to Harness, and a few more months for broader adoption across the organization.

With its cloud-first capabilities, Harness allows Trust Bank to efficiently deploy changes across its containerized applications on AWS, using services such as Amazon Elastic Kubernetes Service (Amazon EKS) for managing containerized workloads. While containerized applications account for one-third of its consumption, Trust Bank also utilizes key AWS services that are not containerized, such as Amazon Athena for querying and analyzing large datasets, Amazon Relational Database Service (Amazon RDS) for simplifying database management, and Amazon Aurora for high-performance and scalable database solutions. This flexible integration powers a resilient, secure, and optimized infrastructure that can scale as Trust Bank continues to grow. And it isn’t just the tech that scales: “Harness has subject experts in almost every domain of the supply chain, making them our ideal solution as we continue to push what’s possible in digital banking—for our customers and for our teams,” affirms Rajay Rai, chief technology information officer at Trust Bank.