Language Offering: English
Migrating a contact center from on-premise to the cloud can be complicated. It requires moving many different components such as telephony, IVR, ACD, call recording, call analytics, and more. To accelerate your migration to Amazon Connect you can use Amazon Connect external voice transfer. It enables you to take an IVR first Amazon Connect migration approach. In this session, we will explore both the commercial aspects and technical requirements of this new offering. We'll guide you through an implementation process that includes: requesting service quotas, establishing the connector, addressing networking requirements, contact flow configurations, understanding available metadata, implementing the connector for Global Resiliency, and setting up monitoring through Amazon CloudWatch.