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Artificial Intelligence (AI) Service - Amazon Lex

Build bots with Conversational AI

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What is Amazon Lex?

✔ Easily add AI that understands intent, maintains context, and automates simple tasks across many languages.

✔ Design and deploy omnichannel conversational AI in one click, without worrying about hardware or infrastructure.

✔ Connect seamlessly with other AWS services to query data, execute business logic, monitor performance, and more.

✔ Pay only for speech and text requests with no upfront costs or minimum fees.

Use Cases

Enable self-service capabilities with virtual contact center agents and interactive voice response (IVR). Users can change a password or schedule an appointment without speaking to a human agent.

Design conversational solutions that provide responses to frequently asked questions. Improve Connect & Lex conversation flows for tech support, HR benefits, or finance with natural language search for FAQs powered by Amazon Kendra.

Automate basic user tasks in your application with powerful chatbots. Seamlessly connect with other enterprise software through AWS Lambda and maintain granular access control through IAM.

Design chatbots using existing contact center transcripts. Reduce design time from weeks to hours and accelerate bot deployment.
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Amazon Lex on the Free Tier

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Amazon Lex Conversational AI for Chatbots

Amazon Lex is a service for building conversational interfaces into any application using voice and text.

Use credits to access Amazon Lex features in the Free and Paid plan.

Amazon Lex Pricing

Create a free account to get started with Amazon Lex on the AWS Free Tier »

Learn More About Amazon Lex

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Videos

Introduction to Conversation Design with Amazon Lex (27:26)

Configure DTMF slots and ordered retry prompts with Amazon Lex (6:43)

AWS re:Invent 2021: Automated chatbot designer in Amazon Lex (20:13)

St. Louis University: Using Amazon Lex to Answer Students' Questions Through Alexa and a Mobile App (6:43)