Customer Engagement in Power & Utilities

New devices, data, and enabling technologies like Alexa, machine learning, and cloud-based contact centers, are allowing power and utilities companies to better understand, engage, and service customers. With AWS, utilities can ingest massive, complex IoT datasets, and scale to support millions of homes in a way that is more efficient, personalized, and cost-effective. Callers can perform common tasks such as scheduling a service appointment or requesting a maintenance quote, without needing to speak to an agent. Utilities can extract data insights from grid generation assets and connected homes to manage load growth while minimizing excess load generation. With AWS, utilities can better scale, manage, and engage customers in a secure, compliant, and cost-effective way.

Video: AWS re:Invent 2017: Delivering the Future of Energy with Connected Home Products

Use cases

  • Connected Home Demand Response
  • Connected Home Demand Response
  • Connected Home Demand Response

    Because bulk electric energy cannot be stored in meaningful quantities, matching energy demand with supply is critical. With distributed energy sources such as wind, solar, and electric vehicles contributing intermittently to supply, matching fluctuating residential demand with fluctuating supply is becoming more complex. Amazon offers programs to install connected homes at scale, giving utilities a bridge directly to the customer to offer value-added services and programs. And with IoT, you can securely control millions of smart home devices to optimize energy usage with minimal user impact. AWS eliminates the need for peaker plants, providing the tools to enable a connected home and demand response, so you can deliver a better customer experience, reduce costs, and improve energy efficiency. To learn more, visit IoT for Connected Home


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