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New devices, data, and enabling technologies like Alexa, are allowing power and utilities companies to reinvent the way customer service is delivered. Now, customer service can be delivered via the cloud in a way that is more efficient, personalized, and cost-effective. Callers can perform common tasks such as scheduling a service appointment, easily access information about bills and devices in their connected home, or requesting a maintenance quote, without needing to speak to an agent. With AWS cloud-based customer engagement services and artificial intelligence, creating a contact center and chatbots are as easy as a few clicks, and agents can begin taking calls within minutes.

Facial Recognition with AWS
Learn how Veolia reduces operating costs by 90 percent and accesses new opportunities for innovation using AWS

Deliver a better customer experience and increase consumer loyalty.

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AWS Lambda makes it easy to run code for any type of application or back-end service with zero administration.

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Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost.

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With Amazon Lex, a service that allows you to create intelligent conversational “chatbots”, you can turn your contact flows into natural conversations.

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Amazon QuickSight is a fast, cloud-powered business analytics service that makes it easy to build visualizations, perform ad-hoc analysis, and quickly get business insights from your data.

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Leading companies in the power & utilities industry are already using AWS. Contact our experts and start your own AWS Cloud journey today.

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