Why was I charged for AWS Business Support when I have an AWS Activate Portfolio package?

Last updated: 2020-05-12

I was charged for my AWS Support plan, even though I signed up for an AWS Activate Portfolio package that includes a credit for AWS Business Support. How can I resolve this issue?

Resolution

If you had an AWS Support subscription other than a Business-level Support plan before you were approved for an AWS Activate Portfolio package, see AWS Premium Support FAQs, and follow the instructions in Q: How do I cancel my AWS Support subscription? to cancel your support subscription. Then, follow the instructions in the welcome email you received from the AWS Activate team.

If you can't locate the email from the AWS Activate team, or if you have questions about the AWS Activate program, contact the AWS Activate team at AWS Activate Contact Us.


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