What do I do if I get an "It looks like you aren't authorized" error when trying to use Amazon Lightsail?

Last updated: 2020-11-25

When I try to use the Amazon Lightsail console, I get an error message:

"There might be a problem. It looks like you aren't authorized. Try refreshing or signing out of this account and using an account that has access to Lightsail."

Resolution

This error appears when the Lightsail service isn't active on your AWS account. Check the following:

If you still can't access Lightsail, contact AWS Support.


Did this article help?


Do you need billing or technical support?