I signed up for a Developer or Business support plan, but now I want to cancel it. How do I do that?

The Basic support plan is the standard support plan. This plan is free with all AWS accounts. To cancel a Developer or Business support plan, switch your account back to the Basic support plan by following these steps:

  1. Use your root account credentials (email address and password) to sign in to the AWS Support Center at https://console.aws.amazon.com/support/plans/.
  2. Choose Change plan.
  3. For New plan, select Basic.
  4. Choose Change plan.

You'll automatically receive a prorated refund for the remainder of your current month's support charge to the original payment method, subject to your Support plan's minimum monthly charge.

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Published: 2016-05-18

Updated: 2018-04-10