How do I find the AWS account associated with an unknown Amazon Web Services charge?
Last updated: 2020-11-05
If your payment method is billed, it means that it's associated with an AWS account with running resources. Here are some of the most common reasons why you might be billed for an account that you don't remember creating:
- A test account's Free Tier promotion expired. The AWS Free Tier covers new accounts for a year, allowing new customers to test many AWS services for free. Any resources left running after the Free Tier expires are billed at the On-Demand rates.
- You or another authorized user of the card might have forgotten that the account has running resources on it. For more information, see I unintentionally incurred charges while using the Free Tier. How do I make sure that I'm not billed again?
- Someone in your organization created the account. Check with other authorized users of the card to see if they've opened an AWS account using the card. This might be a spouse, or another family member. If this is a corporate credit card, check with technical department heads within your organization. Common users of AWS include application or service developers, website designers, or systems administrators.
- A contractor or third party is using AWS to provide you a service. A contractor or third party that you hired might be building your website or app using AWS. Contact the third party for more details about these charges.
If you still want to contact AWS Support, use the I'm an AWS customer and I'm looking for billing or account support contact form. Sign in to the account and contact AWS Support if you can, or fill out the form if you can't sign in.
Important: AWS Support won't be able to discuss any account-related information if account security hasn't been verified.
If these strategies don't work, contact your credit card issuer to dispute the charges.