How do I close my AWS account?

Last updated: 2020-11-19

I want to close or cancel my AWS account.

Short description

Consider the following before closing your account:

  • To close an account, you must be signed in as the AWS account root user of the account. If you sign in to an account with an AWS Identity and Access Management (IAM) user or role, you can't close the account.
  • Member accounts created using AWS Organizations by default don't have a root password. You must reset the root user password for these accounts before you can sign in as the root user.
  • If your account is the payer account of an organization, you must make sure that all member accounts are closed or removed from your organization. For more information, see Removing a member account from your organization.
  • Before you close your AWS account, back up any resources or data that you want to keep. For instructions about how to back up a particular resource, see the AWS Documentation for that service.
  • After your account is closed, you can still sign in and file an AWS Support case or contact Support for 90 days.
  • After 90 days, any content remaining in your account will be permanently deleted, and AWS services that aren't already terminated will be terminated. However, service attributes might be retained as long as necessary for billing and administration purposes. AWS retains your account information as described in the Privacy Notice. You can't reopen the account after 90 days. Also, you can't create new AWS accounts using the email address that was associated with your account at the time of its closure.
  • For security reasons, AWS Support can't close an account on your behalf.

Here are a few billing considerations to keep in mind before closing your account:

  • If you purchased any subscriptions with ongoing payment commitments, such as Amazon Elastic Compute Cloud (Amazon EC2) Reserved Instances (RIs) and Savings Plans, you are charged for these subscriptions until the plan term ends even after you close your account.
  • After your AWS account is closed, your designated payment method is charged for any usage fees that were incurred before closure. If applicable, due refunds are issued through the same payment method.
  • If you reopen your closed AWS account within 90 days, you might be charged for any AWS services that aren't terminated before you closed the account.

Resolution

Terminate all your resources before closing your account

All your active resources might not be automatically terminated when you close your AWS account. It’s a best practice to check if you have any active resources and terminate them before you close your account:

  1. Open the AWS Billing and Cost Management console, and then choose Bills from the navigation pane. You can see the charges for different services in the Bill details by service section.
  2. For each service, confirm the Regions where the services have incurred charges.
    Note: It’s a best practice to check the Bill details by service section for the previous month to identify all services that accrue charges in your account.
  3. In the respective service management console, select each Region to terminate all the active resources for that service. For example, if you incurred charges for Amazon Simple Storage Service (Amazon S3) in N. Virginia and Oregon, you must terminate the Amazon S3 resources in both of these Regions. For more information on how to terminate your resources, see How do I terminate all my resources before closing my AWS account?

Pay your outstanding bills

View your outstanding bills and be sure that there are no overdue payments:

  1. Open the Billing and Cost Management console.
  2. Choose Orders and invoices in the navigation pane. You can see your overdue payments in the Payments Due section.
  3. Choose Verify and pay next to unpaid bills.

Close your account

Close your AWS account:

  1. Sign in to the AWS Management Console as the root user of the account.
  2. From the navigation bar, choose your account name, and then choose My Account.
  3. Scroll to the Close Account section.
  4. Read and understand the terms of closing your account.
  5. Select all check boxes, and then choose Close Account.
  6. In the confirmation box, choose Close Account.

Within a few minutes, you receive email confirmation that your account is closed successfully.

You can choose to sign in to your account 3 days after closing the account to check if all the resources are terminated. Open the AWS Billing and Cost Management console to monitor whether you continue to incur charges. You can contact AWS Support if you continue to incur charges after terminating all resources.

Note: To close the payer account in an organization, first delete the organization.