Can I migrate my Amazon Connect instance from a test environment to a production environment?
Last updated: 2019-11-15
I have a test Amazon Connect contact center instance with resources including users, phone numbers, queues, contact flows, quick connects, and routing profiles. Can I migrate all these resources to my production instance?
At this time, Amazon Connect doesn't support migrating all resources between virtual contact center instances. You can migrate some instance resources manually or with the assistance of AWS Support. Other resources must be recreated.
You can migrate the following resources:
- Contact flows. For more information, see Import/Export Contact Flows.
- Phone numbers. AWS Support can help you migrate your phone numbers between instances that are in the same AWS Region. To get help, create an AWS Support case and request Phone Number Porting.
- Users. If you added users in bulk using the CSV template, you can upload the same file to add those users to your other instance. Users that you created manually must be recreated in your other instance.
At this time, you can't migrate the following resources: