I tried to pay an AWS bill or purchase a subscription (such as an Amazon Elastic Compute Cloud (Amazon EC2) Reserved Instance), but the charge was unsuccessful because my credit card was declined. What should I do?

If your payment method is declined when you try to pay an AWS bill, check the following:

  • Check Payment Methods in the Billing and Cost Management console to confirm that your credit card number, expiration date, billing address, and phone number are correct.
    Note: Be sure that the billing address and phone number you entered match the information on file with the institution that issued your credit card.
  • Confirm that your credit card is accepted by the AWS seller who is providing services to you. The name of the AWS seller is noted on your invoice.
    AWS Inc. accepts credit and debit cards issued by Visa, MasterCard, American Express, Discover, Japan Credit Bureau, or China Union Pay.
    AWS Europe accepts credit and debit cards issued by Visa, MasterCard, or American Express.

If the information associated with your payment method is correct, contact your bank and check the following:

  • If you're using a credit card, be sure that your credit card has enough available credit to pay your AWS invoice. If not, ask your bank to adjust your daily withdrawal or purchase limits.
  • Confirm with your bank that you authorize charges for AWS services.
    If your account is with AWS Inc., charges will have the charge descriptor "amazon web services aws.amazon.com".
    If your account is with AWS Europe, charges will have the charge descriptor "AWS EMEA aws.amazon.com".

After you resolve the issue, retry the charges.

If you were in the process of purchasing a subscription and the payment was declined, create a case with AWS Support, and then choose Account and Billing Support.

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Published: 2018-08-02