I want to create a rule that forwards email to another email address in Amazon WorkMail. How can I do this?

  1. Sign in to the WorkMail web application using the user account credentials for the account that you want to redirect emails from.
  2. Choose the gear icon in the top-right corner, select Email rules in the left navigation pane, and then choose New.
  3. In the Rule name field, enter a name, and be sure that Active rule is selected.
  4. Under Conditions, select the drop-down menu, and then choose the condition that you want to apply for this rule. For example, is sent only to me, received from, includes these words in the subject, and so on.
  5. Under Actions, choose the drop-down menu, select Forward the message to, choose Select recipient(s), enter the email address that you want to forward emails to in the To field, and then choose Ok.
  6. (Optional) You can add additional actions such as Delete the message or Move the message to folder.
  7. Choose Ok to close the rule.
    Note: You can forward messages to an external email address, WorkMail users, resources, and groups, but not to personal Distribution Lists in your contact folder.
  8. Choose Save changes.

The recipient sees that the email came from you, and a copy of the message that you received is left in your inbox or in the folder to which the message was originally delivered.

Note: WorkMail forwarding is done at the mailbox level. The rule adds "FW:" to the beginning of the email subject line, changes the message formatting by adding "Auto forwarded by a rule," and forwards the message to the account specified by the rule. Bounced emails are not forwarded.

To create a redirect rule, see How do I set up an email redirecting rule in Amazon WorkMail?

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Published: 2016-12-27

Updated: 2018-07-31