I want to create a rule that forwards email to another email address in Amazon WorkMail. How can I do this?

  1. Sign in to the Amazon WorkMail web application using the user account credentials for the account from which you want to forward emails.
    Note: To locate your Amazon WorkMail web application URL, open the Amazon WorkMail console and choose Organization settings from the left navigation pane. Choose General settings, and select Web Application.
  2. In the Amazon WorkMail web application, choose the gear icon in the top-right corner, select Email rules in the left navigation pane, and then choose New.
  3. In the Rule name field, enter a name and be sure that Active rule is selected.
  4. Under Conditions, select the drop-down menu and then choose is sent to… , choose Select recipient(s), select the user account that you want to forward email from, choose To, and then choose Ok.
    Note: You can choose other conditions such as received from... , includes these words in the subject... , etc.
  5. Under Actions, choose the drop-down menu and select Forward the message to… , choose Select recipient(s), enter the email address that you want to forward emails to in the To field, choose Ok, and then choose Ok again to close the rule.
    Note: You can forward messages to an external email address, WorkMail users, resources, and groups, but not to personal Distribution Lists in your contact folder.
  6. Choose Save changes.

Note: WorkMail forwarding is done at the mailbox level. The rule adds "FW:" to the beginning of the email’s subject line, changes the message formatting by adding “Auto forwarded by a rule”, and forwards the message to the account specified by the rule. The recipient sees that the email came from you, and a copy of the message you received is left in your inbox or in the folder to which the message was originally delivered. Bounced emails are not forwarded.

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Published: 2016-12-27

Updated: 2017-06-08