I received an error when I tried to unlink a member account from my organization:

One or more of the member accounts that you want to remove has not completed the account sign-up steps.

What does this error message mean, and how do I fix the error?

Before an account can be removed (unlinked) from an organization, you or the administrator of the member account must do the following:

  • Provide a valid payment method
  • Agree to the terms of the AWS Customer Agreement for the account
  • Verify the account by phone
  • Choose an AWS Support plan for the account

The error indicates that one or more of these steps is not complete.

You can add this information and then remove the account by following one of these procedures:

Note: AWS Support can't change the structure or membership of your organization.


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Published: 2018-04-13

Updated: 2018-07-23