Why do I receive an error when I try to unlink a member account from my organization in AWS Organizations?

Last updated: 2020-12-18

I received an error when I tried to unlink a member account from my organization:

"One or more of the member accounts that you want to remove has not completed the account sign-up steps."

What does this error message mean, and how do I fix the error?

Resolution

Before an account can be removed (unlinked) from an organization, you or the administrator of the member account must do the following:

  • Provide a valid payment method.
  • Verify the account by phone.
  • Choose an AWS Support plan for the account.

The error indicates that one or more of these steps is incomplete:

You can add this information and then remove the account by following one of these procedures:

Note: AWS Support can't change the structure or membership of your organization.