I received an error when I tried to un-link a member account from my organization:

One or more of the member accounts that you want to remove 
has not completed the account sign-up steps.

What does this error message mean, and how do I fix it?

Before an account can be un-linked from an organization, you or the administrator of the member account must do the following:

  • Provide a valid payment method
  • Agree to the terms of the AWS Customer Agreement for the account
  • Verify the account by phone
  • Choose an AWS Support plan for the account

The error indicates that one or more of these steps is not complete.

If you're signing in as the master account in an organization, follow the instructions at Removing a Member Account from Your Organization to complete the sign-up process. Then, remove the account.

If you're signing in as the member account you want to remove from an organization, follow the instructions at Leaving an Organization as a Member Account.

If you only have permissions to sign in to the master account and you want to remove a member account from an organization, see I want to remove a member account from an organization, but I can't sign in to the member account.


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Published: 2018-04-13