What do I do if I forgot the sign-in credentials for my AWS account?

Last updated: 2020-08-21

I forgot the credentials I use to sign in to my AWS account.

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If you forgot the password associated with your AWS account:

See How do I recover a lost or forgotten AWS password?

To recover a password, you must know the email address or account number associated with the account.

If you're not sure of the email address associated with an AWS account:

  • Check for correspondence from AWS in the inbox and spam folder of any email address you might have used in the past to open an AWS account. Most account-related correspondence from AWS comes from no-reply@amazon.com. If you find correspondence from no-reply@amazon.com in an email inbox, it's likely that email address has an AWS account associated with it.
  • If you didn't originally create the account, contact anyone in your organization who might have created the account. The creator of the account sets the credentials of the account and might be able to provide the credentials to you.

If you still can’t access your AWS account, fill out the form at I'm an AWS customer and I'm looking for billing or account support.

If you've forgotten your AWS Identity and Access Management (IAM) user ID:

  • Contact your account administrator. Account administrators can update the credentials and permissions associated with an IAM user, and they can provide you with the unique IAM sign-in URL for the account.

Note: AWS Support can't discuss the details of any AWS account other than the account you're signed in to. AWS Support can't change the credentials associated with an account for any reason.


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