How do I get technical support from AWS?

Last updated: 2022-02-18

I am an AWS customer, and I am looking for technical support.

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For technical support, all AWS customers have access to AWS documentation, the AWS Knowledge Center, AWS Prescriptive Guidance , and AWS re:Post.

You can also subscribe to a Developer, Business, Enterprise On-Ramp, or Enterprise Support plan to receive one-on-one fast-response support from experienced technical support engineers. With these Support plans, you get pay-by-the-month pricing and unlimited support cases. If you have operational issues or technical questions, you can contact a team of support engineers and receive predictable response times and personalized support.

After you sign up for a Developer, Business, Enterprise On-Ramp, or Enterprise Support plan, you can open a technical support case by doing the following:

  1. Open the AWS Support Center.
  2. Choose Create case.
  3. On the Create case page, select Technical support.
  4. Enter the required information.
  5. Choose Submit.

To learn more about the types of technical issues that are supported by AWS, see Scope of AWS Support.

To get personalized technical support, you must sign up for a Developer, Business, Enterprise On-Ramp, or Enterprise Support plan. All AWS customers receive support for account and billing questions and service quota increases.

If you have a Basic Support plan and require one-on-one technical support, you can upgrade your Support plan. For more information, see How do I change my AWS Support plan?