I'm being charged the incorrect amount or type of tax. Why, and how do I fix this?
To determine your account's location for tax purposes, AWS uses the following:
- The tax registration number (TRN) and the business legal address associated with the account.
- If you don't provide a TRN or business legal address, AWS uses the address of the account's default payment method, the account's billing address, and the account's contact address to determine the account's tax jurisdiction.
A TRN can also be known as a value-added tax (VAT) number, VAT ID, VAT registration number, or Business Registration Number.
If you're charged the incorrect amount or type of tax, update your account's information to make sure the information is accurate.
To update your account information
- To update your TRN or business legal address, see How do I add or update my tax registration number or business legal address for my AWS account?
- To update the contact address associated with your account, see Managing an AWS Account.
- To update the billing address associated with your payment method, see Managing Your AWS Payments.
- To add or update your US sales tax exemption, see How do I add a US sales tax exemption to my AWS account?
- If you receive special status or relief from paying VAT, contact AWS Support and provide any applicable certificates issued by the tax authorities in your country or specific sections of tax legislation that are applicable to your organization.
In an organization's consolidated bill, tax is calculated separately for each account in the consolidated billing family, added together, and billed to the payer account. Make sure that the tax settings for each account in the organization are correct.
For more information on how AWS calculates tax, see AWS Tax Help.
Note: AWS support cannot provide tax advice. If you have a question about your tax obligation, consult your tax advisor.
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Published: 2016-06-09
Updated: 2018-04-09
