How do I recover a lost or forgotten AWS password?

Last updated: 2020-08-07

I forgot the password that I use to sign in to AWS. How do I recover or change my password?

Resolution

To reset a password, you need one of the following, depending on how you sign in to AWS:

  • Your root user email address. This is the email address that you used to create the account.
  • Your AWS account number.
  • Your AWS Identity and Access Management (IAM) user name. Your account administrator sets the user name and password for IAM users.

If you can't find any of this information, see What do I do if I forgot the sign-in credentials for my AWS account?

Note: If you know your password, but you want to change it, see Changing the AWS account root user password instead.

To reset an IAM password

If you sign in as an IAM user, your account administrator manages your credentials. If you can't change your own IAM password, contact your account administrator.

For information about resetting an IAM user's credentials as an account administrator, see Managing passwords for IAM users.

To reset a root user password

See Resetting a lost or forgotten root user password.

If you no longer have access to that email address, you can't receive a password reset email. For some strategies that can help you recover a password for an email address that you no longer have access to, see Troubleshooting general issues.

Important: If your AWS account and Amazon.com retail account share the same login information, updating the root user credentials (including the password) for one of the accounts changes information on the other account.

To reset the password for an account that you created using AWS Organizations

See Accessing a member account as the root user.


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