How do I reset a lost or broken MFA device for my AWS root user account?

Last updated: 2022-04-14

I enabled multi-factor authentication (MFA) for AWS Identity and Access Management (IAM) users or the AWS account root user. I need to reset a lost or broken MFA device, but I no longer have access to my root user account.

Resolution

Follow these instructions to get access to your AWS root user account. Then, reset the MFA account.

Get access to your AWS root user account

If you have access to the root user email address and phone number, then follow the instructions for Recovering a root user MFA device.

If you have access to the root user email address but don't have access to the phone number, then see How do I update my telephone number to reset my lost MFA device?

If you need to reset or recover an AWS IAM or root user password, see How do I recover a lost or forgotten AWS password?

If you need additional assistance, see Lost or unusable multi-factor authentication (MFA) device. Expand I'm still having problems and would like to contact AWS Support. Then, complete the Request assistance with lost or unusable MFA device form, and choose Submit.

Reset the MFA device

Now that you have access to your AWS root user account, follow the instructions for Recovering an IAM user MFA device.

For more information, see Using multi-factor authentication (MFA) in AWS.