How do I retry an unsuccessful payment?

Last updated: 2020-04-15

One of my AWS payments wasn’t processed successfully. How do I retry the payment?

Resolution

If you don't have overdue payments, you can see your previous invoices in the Order and invoice history section. You don't need to take any action.

To retry most payments yourself, do the following:

  1. Open the AWS Billing and Cost Management console.
  2. Choose Orders and invoices on the navigation pane. You can see your overdue payments in the Payments Due section.
  3. Choose Verify and pay next to the payment you want to retry.

If the payment doesn’t have Verify and pay next to it, contact AWS Support and ask them to retry the payment for you. For example, you can't retry the Reserved Instance upfront payments through the Billing and Management console, but AWS Support can retry them for you.


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