My Amazon SES sending account is under review or its ability to send email is paused. How can I fix this?
Last updated: 2019-04-18
I received an email that my Amazon Simple Email Service (Amazon SES) sending account is under review. Or, my Amazon SES sending account's ability to send email is paused. How can I fix this?
If your sending account is under review, Amazon SES monitors your sending activity for a period of time to see if the problem with the account is resolved. You can still send messages from the account if it's under review.
If your account's ability to send email is paused, you can't use Amazon SES to send emails until the problem with the account is resolved.
If Amazon SES is reviewing your sending account or has paused your account's sending ability, you must:
- Identify the problem.
- Request a new review and respond to follow-up questions from the Amazon SES team.
Identify the problem
Read the email from the Amazon SES team that summarizes the problems that led to the review or pause on your sending account. The issues that can lead to a review or pause on your account include bounces, complaints, and spamtraps.
Review these guidelines to minimize the risk of bounces, complaints, or spamtraps:
- What can I do to minimize bounces?
- What can I do to minimize complaints?
- What can I do to avoid sending to spamtraps?
Request a new review and respond to follow-up questions from the Amazon SES team
After you identify the problems with your sending account and take steps to fix them, you can request a new review from the Amazon SES team.
To request a new review on your sending account, you can reply to the email from Amazon SES that notified you of your account's review or pause. Or, you can send an email directly to email@example.com. Be sure to send the email from the email address that's associated with your AWS account.
In the email, include your responses to these items:
- An explanation of how and why you think the problem occurred
- A list of changes that you made to fix the problem
- An explanation of how these changes will prevent the problem from happening again
After the Amazon SES team receives your request for a new review, they decide whether to uphold or remove the review or pause on your sending account. If your new review is unsuccessful, the Amazon SES team will contact you with follow-up questions. Be sure to respond to the Amazon SES team with the requested follow-up information.