Why am I unable to receive emails from Amazon SES?

Last updated: 2020-09-22

I sent an email using Amazon Simple Email Service (Amazon SES) but I can't find the message in my inbox. Or, I tried sending an email using Amazon SES, but I got an error.

Resolution

Check for sending issues within your Amazon SES account

Check for sending issues from the email client to Amazon SES

Check for sending issues from Amazon SES to the recipient domain

Important: Bounces from issues on the recipient end can still impact your sending account's deliverability rate. As the sender, it's important that you monitor your bounce rate and prevent further bounces. If your account's bounce rate is 5% or greater, then Amazon SES can place your account under review. If your bounce rate is 10% or greater, then Amazon SES might pause your account's ability to send emails.

Check for sending issues from the recipient domain to the user's inbox


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