What do I do if I can't access my AWS account?

Last updated: 2022-05-11

I can't sign in to my AWS account.

-or-

I can't access specific resources in my AWS account.

Resolution

If you can't sign in to your AWS account

If your web browser is keeping you from signing in to your AWS account

Clear your web browser's cache and cookies, or try using a different browser.

If you forgot your AWS sign-in credentials or your credentials aren't working

Follow the instructions in I can't sign in because my credentials don't work.

Note: To reset an AWS Identity and Access Management (IAM) root user or user password, see How do I recover a lost or forgotten AWS password?

If your AWS account is suspended

Follow the instructions in How can I reactivate my suspended AWS account?

If your AWS account is closed

See Can I reopen my closed AWS account?

If you don't have access to the multi-factor authentication (MFA) device that's associated with your AWS account

Follow the instructions in How do I remove a lost or broken MFA device from my AWS account?

If you can't access specific resources in your AWS account

Your IAM user might not have the permissions required to access specific AWS resources. To request access, you must contact your AWS account administrator or the owner of your AWS Organizations organization's management account.

Note: If you can't connect to an Amazon Elastic Compute Cloud (Amazon EC2) instance, see How do I troubleshoot Amazon EC2 instance connection timeout errors from the internet?


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