How do I sign up for an AWS Support plan?

Last updated: 2020-12-18

I'd like to speak with AWS support engineers about my resources. How do I sign up for an AWS Support plan?

Resolution

To sign up for an AWS Support plan, do the following:

  1. Open Support Plans.
    Note: To sign up for an AWS Support plan, you must sign in to the account using the AWS account root user credentials.
  2. Choose Change plan.
  3. On the Change support plan page, select the plan that you want.
  4. Review the information about the Support plan, and then choose Change plan.
    Important: If you choose Enterprise Support plan, choose Contact us, fill in the form, and then choose Submit.

If the Support plan you choose has a monthly cost associated with it, then your payment method is automatically charged the prorated monthly cost according to the days remaining in the current month. When this charge is processed, your AWS Support subscription is activated within a few hours.

To learn about the benefits and costs of the available AWS Support plans, visit AWS Support.


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