What do I do when I receive my AWS Snowball or Snowball Edge device?

Last updated: 2020-02-20

I've received my AWS Snowball or Snowball Edge device. How do I get started?

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1.    After you receive your Snowball or Snowball Edge device, check the following:

  • Check the device for any damage or tampering. If there is damage or apparent tampering, don't connect to the device. Instead, open a case to AWS Support to describe the issue so that you can be shipped a new device.
  • Confirm that you have the following device accessories:
    Snowball: Return invoice, power cable, RJ45 cable, SFP+ copper cable, and 10Gbase-SR transceiver
    Snowball Edge: Return invoice and power cables

2.    Turn on the device. Then, depending on your device, use one of the following tutorials to transfer data:

3.    After you finish transferring your data, complete the steps to prepare the device for shipping back to AWS. Then, depending on your device, follow these instructions to ship the device:


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